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This study adds to the preexisting literature by providing a unique example of an abrupt pay scheme change in a call center environment. It may interest non-profits or other organizations that rely heavily on donations by laying the framework for an optimal compensation scheme. Additionally, most of the compensation literature focuses on the effects of switching from an hourly wage to a piece-rate, whereas my study examines the opposite change—from a piece-rate scheme to an hourly compensation. Furthermore, this study will test if the effort effects are linear for calling centers—meaning that I will determine if going from a piece-rate to an hourly wage reduces output.