University Response Protocol

Step 1: Automated Response
Once a online incident report is received, an automated response immediately provides crisis resources.

Step 2: Internal Review and Threat Assessment
Within 24 hours a member of the Dean of Students Office reviews the reports if related to students and it is sent to Human Resources if it pertains to a faculty or staff member. In both cases, a threat assessment is conducted by UMPD to ensure the physical safety of the campus community.

Step 3: Leadership Engagement
Relevant campus administrators are informed and consulted regarding any necessary and appropriate actions that need to be taken.

Step 4: Engaging those who are impacted
Often hate incidents aim to send a message to a target community, our goal in engaging is to counteract harm and ensure a safe and inclusive environment for all. In residence halls, floor or building meetings with representatives from the Dean of Students Office, Residence Hall Staff, UMPD, and CCPH are held to allow for information and resource sharing as well as enable residence members to ask questions and get collective support. Outside of residence halls engagement can take many forms, from individual meetings to a unit/college email that aims to make others aware as well as provide resources to cope.

The priority is restoring a sense of psychological safety by providing mental health resources to help impacted individuals and communities rebound. The Center for Counseling and Psychological Health (CCPH) provides support for students while the Faculty and Staff Assistance Program (FSAP) supports employees.

Step 5: Track Bias Incidents
All acts of hate that are reported to the UMPD are tracked publicly along with other crimes on the daily crime log. An annual incident report is prepared to enable ongoing and comparative assessment of acts of hate.

Step 6: Action Steps
Criminal and/or university sanctions may be pursued against perpetrators of true threats or other legally actionable misconduct.