students in isenberg

Step 1: Register with Disability Services by selecting "Register" on Clockwork, completing the Registration form and uploading your documentation and/or self-report.

Once received, students will receive an email confirming receipt of materials and a prompt to schedule an appointment with an Access Coordinator.

Step 2: Meet with an Access Coordinator for a Welcome Meeting to get to know our staff and services and to examine any access barriers and accommodation eligibility. Deaf/HOH students will schedule their Welcome Meeting with Assistant Director of Communication Access, Jamison Burnside.

Access Coordinator will review accommodation needs with the Access Team (comprised of Disability Services professionals) to determine accommodation eligibility. Student will be informed to schedule a follow up Accommodation Review Meeting with their AC.

Step 3: Meet with your Access Coordinator for an Accommodation Review Meeting.

Step 4: Login to Clockwork to send out accommodation forms to faculty and (if eligible) sign up for exam proctoring booking and identify which classes notes are needed. 

How to Register

Students may now register with DS on Clockwork and directly submit their diagnostic documentation. A representative from Disability Services will contact you via your UMass email to inform you of your status and will send you a link to schedule an appointment with any Access Coordinator through Clockwork.

  • Students who have self-disclosed a disability, registered with Disability Services and have provided the appropriate documentation, must meet with a Access Coordinator in order to receive accommodations and be referred for other services to which they may be entitled.
  • Returning students who have additional or updated diagnostic documentation should upload it on Clockwork here instead of using the Registration icon on Clockwork as new information uploaded there will replace the current information we have on file. 
  • Accommodations are made on a case by case basis and in keeping with the requirements of the Americans with Disabilities Act. Access Coordinators are available to meet with prospective students, parents, guidance counselors, faculty and staff.
  • Students who are actively seeking a diagnosis and are experiencing challenges can seek to register with DS. In some cases, we can provide 'conditional status' and some accommodation until the documentation is completed. Please share this information with us upon registering.
  • Students who have a disability but do not anticipate a need for accommodations or services while at the University are also encouraged to register. Disability-related documentation is kept strictly confidential, and students can present documentation without requesting services or accommodations. Should an unanticipated need for services or accommodations arise, Disability Services can begin to assist the student without delay if their disability-related documentation is already on file. It's tougher to have to do all this when you are in crisis. Plan ahead!
  • New diagnostic documentation should be uploaded to 'Clockwork for students'. This is the most secure way to provide your documentation. If you have paper documents, we recommend that you scan them for your own records and submit a copy to DS. Genius Scan is a free app available on the Android and iOS platforms. If your provider insists on sending in your documentation to us directly, they can fax materials to 413-577-0122 with your name and student ID on the cover page. 
  • Students with Food Allergies or Special Dietary Needs can have their documentation (specific to this need) shared with the campus nutritionists by selecting the radio button allowing permission for DS to share that information.
  • Students who are in classes where the classroom furniture does not work with their body type (pregnant, larger body, shorter/taller body, etc.) can register with DS, provide a self-report identifying the issue and which classrooms they need furniture replacement. Classroom furniture replacement can be made without an appointment, if no other accommodations relevant to disability are necessary.  Students should inform us at of these needs each semester, as classes change. 
  • Additional information regarding documentation guidelines is also available.

Check out our student webpage