Fall 2021 Updates

Fall 2021 Updates



Recently we have seen an upswing nationwide in scams attempting to impersonate disability professionals, stating that they are affiliated with the university. Please note. Disability Services will NEVER ask for funds. All personal information needed will be submitted online through the intake form or when you send us your documentation. Always check the email address that is sending the message. You can verify if the staff member email is from DS by double checking it with our staff page. Please report any phishing attempts to IT by sending an attachment of the email to itprotect@umass.edu.


September 29, 2021

"Drop In with the Interim Director" sessions will be available from 3:30 - 5 pm on the following Fridays, October 1st, October 15th, October 29th, November 5th & November 19th. If you want to schedule a time to meet with AnnMarie, please call the office at 413-545-0892 to schedule a 15 minute block. All appointments will be virtual on Zoom.

September 17, 2021

Dear DS Students:

Effective this semester, all students eligible for academic accommodations through Disability Services must use our Express Accommodations module to review, approve, and request their accommodations for each of their courses.  

This change in procedure is a result of a recent update to our database, and I apologize for any stress or confusion you may have experienced during our first semester implementing the changes.  Fortunately, we have worked out the kinks from the update and I can share the following updated instructions for requesting your accommodations. 

Note: If you already used the Express Accommodations module to submit your accommodation letters to your instructors, you do not need to follow these instructions at this time.  

Everyone else (even folks who had an Access Coordinator send your accommodations to your instructors) should be sure to do the following:

  1. Go to the Disability Services Student Services main page.
  2. Follow the link for Express Accommodations.
  3. Follow the Accommodations link that can be found visually in the black menu bar above the welcome message. 
  4. Log-in using your NetID and Password (same as logging in to SPIRE). 
  5. This will take you to the Request Accommodations page where you should find a table with rows containing your courses and link buttons labeled “Request”.
  6. Use one of the “Request” buttons (it doesn’t matter which one) to navigate to the a form that will allow you to do the following:
    • Review your accommodation eligibility.
    • Select which course instructors you wish to notify of your accommodations.
    • Indicate if you would like to request changes to your accommodation eligibility.   
  7. Once you have done the preceding, you can check the box indicating you agree to the terms and click/select the “Submit” button to send notifications to your instructors. 

Successful submission of your accommodations allows you to:

  1. View copies of the letters your instructors received.  They will be available via links in the table with your list of courses.  Please do not use the Accommodation Letters module.  I am in the process of removing the link/icon because many users have mistaken it for the Express Accommodations module. 
  2. (Students who are eligible for exam accommodations only) Use the Book a Test module to schedule exams that your instructor(s) ask you to take through the Disability Services Proctoring Center.
  3. (Students who are eligible for notes only) Use the Course Notes module to indicate the course in which you require notes.  If you do not do this, our office will understand that, though you are eligible for notes, you are not in need of notes this semester. 

I hope this information is clear and helpful.  If you have any questions or need additional support, you can email disability@umass.edu and your message will be directed to someone in our office who can assist you. 

That is it for now.  You can expect to receive additional information about accommodations and other relevant themes via our email list.

How to Schedule Exam Appointments in the Exam Proctoring Center (revised 8.21.21)

After your "Accommodation Eligibility Notifications" are sent to your instructors, you are responsible for speaking with each instructor to determine if you will take exams directly with them, or in the EPC. If you together determine the EPC, your exam booking requests MUST be submitted at least five business days before the exam. Plan ahead - book all exams for the semester so you know it's done and you can concentrate on the exam itself (not remembering to book them)! 

  • Verify the course's exam schedule from your syllabus
  • Select "Clockwork for Students" on the Disability Services website
  • Select "Book a Test"
  • Select "Schedule a test/midterm" from the left side menu. EPC is not able to proctor quizzes.
  • Login with your SPIRE username and password.
  • Follow the Online Exam Proctoring Requests wizard that will guide you through how to schedule.
  • Complete all pages, click the Acknowledgement and select "Finish". Your exam will remain "Tentative" until it is processed and booked.
  • Select "My Calendar" in "Clockwork for Students" on the Disability Services website to check the status and appointment details.
  • If you encounter any challenges using Clockwork to schedule your exams, email dsexams@umass.edu or visit the EPC (169A Whitmore) for scheduling assistance. 

Important Notes

  • It is expected that you schedule your proctored exam so it overlaps with the standard exam time. 
  • Bring your UCard photo ID, mask, pencil(s) and any other pre-approved items to your exam appointment.
  • Please try to use the restroom before starting your exam. If you do need to use the restroom during exam administration, be aware that a proctor will escort you. 
  • If you need to take an exam that does not match or overlap the standard exam time, (conflicts, make-up, etc.), follow the separate instructions for "How to Schedule Exam Conflicts". 

Exam Proctoring Center (EPC) Guidelines for Fall 2021

For Students: 

If you are a student who has been approved for remote learning for Fall 2021, please check in with your instructors to learn about what remote exam processes they can offer. If they cannot offer a remote solution, please contact our office.

How to Schedule Exam Conflicts (revised 8.21.2021)

After your accommodation notifications are sent to your instructors, it is your responsibility to speak with each instructor well in advance of your exams to determine where you will be taking them - either directly with you instructor, or, in Disability Services' Exam Proctoring Center (EPC). If you determine you will take an exam in the EPC, your exam booking MUST be submitted at least 5 business days in advance of the exam. 

EPC Hours:

Monday: 8:00 a.m. - 5:00 p.m.

Tuesday, Wednesday & Thursday: 8:00 a.m. - 7:00 p.m. (Pilot Program Fall 2021) 

Friday: 8:00 a.m. - 5:00 p.m.

Students testing in the EPC are required to schedule exams at the same, or an overlapping time that the rest of the class is taking the exam. If you have a conflict, a make-up exam, or an exam that is outside the EPC hours, do not schedule in Clockwork.


  • Email your instructor detailing the conflict/need and the requesting permission to take the exam at an alternative date and or time. Copy (cc:) the EPC at dsexams@umass.edu. Instructors must inform the EPC Coordinator of their permission in order for an appointment to be booked.
  • Email the instructor's written permission to the EPC at dsexams@umass.edu along with the following information: 
  • Your name and student ID number
  • Exam Date you have permission for and your available start time
  • Course name and number
  • Accommodations needed for the exam
  • Duration of class exam (example - 50 minutes). This is important to ensure that you are receiving the correct amount of additional time, if applicable. 

Requests MUST be submitted five business days in advance to dsexams@umass.edu. 

Once the exam has been booked, it will appear on "My Schedule" in Clockwork, which can be accessed on the Disability Services website

Take a moment to read "Seven Things Students with Disabilities Should Do When Starting College" by Eric Endlich, Ph.D. featuring UMass Doctoral Student, Jeffrey Edelstein.