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Exam Proctoring Center Guidelines for Fall Semester 2020
For Students: The Exam Proctoring Center (EPC) will not be proctoring exams in-person until further notice. Remote learning on campus means that exams will also be completed remotely.
- Check in with each professor to verify they received your accommodation notification and discuss how your course-specific needs will be implemented.
- Instructors are able to adjust remote exam time limits to reflect extended time accommodation for you.
- Ask if your remote exams are proctored or not. Students registered with Disability Services should not be held to a higher security standard than non-DS students and should only receive a proctored exam if all students are receiving a proctored exam in the course.
- Communicate regularly with your instructors; make sure you are checking email, Moodle, Blackboard and/or other course communication platforms regularly. Familiarize yourself with Zoom.
- Set up a low-distraction workspace for yourself. This is an important accommodation measure that only you can put in place as we work remotely. We highly recommend that you communicate with the folks you share space with to clarify what you need during exams (quiet, uninterrupted space, etc,) and find a space where you can work with the least amount of distractions.
In most cases your instructors should be able to administer the required exam accommodations listed in your notification letters. Moodle and Blackboard have features that allow instructors to program in your additional time for hosted exams and quizzes, and instructors can work with you to implement any other necessary measures. If an exception is needed and you need an exam proctored remotely via our exam proctoring center (EPC), you and your instructor must contact the EPC at least 7 days in advance of the exam date.
For Instructors: The Exam Proctoring Center (EPC) will not be proctoring exams in-person until further notice. Remote learning on campus means that exams will also be completed remotely.
It’s always in the best interest of students to take their exam with their instructor.
- It is each student’s responsibility to request their accommodation notification is sent to you.
- To view accommodations that are relevant to the students in your course(s), log in to Clockwork for Instructors from the Disability Services homepage. You will be asked to login using your Net ID and password.
Faculty are able to adjust remote time limits on your LMS platform to reflect an extended-time accommodation.
- For questions and support with specific technology on your chosen Learning Management Systems (LMS) platform of Moodle or Blackboard, contact: firstname.lastname@example.org.
- For questions and support with adapting your teaching and pedagogy, contact the Center for Teaching and Learning (CTL): mailto:email@example.com.
- Students registered with Disability Services should not be held to a higher security standard than non-DS students, and should only receive a proctored exam if all students are receiving a proctored exam in your course.
- If you require the assistance of the exam proctoring center please read through the following process:
Exam Proctoring: Proctoring assistance will only be given for disability-related need. Students registered with Disability Services should not be held to a higher security standard than non-DS students, and should only receive a proctored exam if all students are receiving a proctored exam in your course. If you are giving proctored exams via Zoom and are requesting proctoring assistance for DS students with exam accommodation, you can submit a request for a DS proctor at least 7 days before your exam, as follows:
- Log-in to Clockwork for Instructors (when prompted, please enter your NetID and password).
- Under the Courses tab, select one of your courses (i.e. Physics 191, section 01) and click in to the Tests and Exams link on the right.
- In the “Tell us about an upcoming test” section, enter your test date and then the Add this test button
- Complete the date, start and end times. Click Next.
- Complete the test information questions. It’s crucial you provide your Zoom meeting ID number in to the Special Instructions box (and email to firstname.lastname@example.org) at least two business-days prior to your exam so the DS proctor can get in to your remote exam session. Students will still access exams through your LMS platform.
Confirm your exam details – you must click the Submit Changes button to confirm your exam request.
- Set up a Zoom breakout room for students with disabilities and the proctor to ensure uninterrupted access to the exam for students & proctor. Students will access the exam through your LMS platform. The DS proctor will only have access to view the necessary students on zoom. Hence they will need to be able to contact you should there be any access issues.
EPC will confirm proctoring and inform you of the student-proctor assigned to your Zoom exam 2 days in advance.
*Please be aware that PSI (Moodle) and HonorLock (Blackboard) proctoring tools may not be accessible for some DS students using assistive-technology. In that scenario, Zoom proctoring may be necessary instead.
Current students seeking appointments or assistance
To schedule an appointment, you have a few options:
Email email@example.com and share your name, who you need to meet with and your date/ time availability for appointments. You'll receive a confirmation email with the date/time of your zoom appointment.
Call the main number at 413-545-0892, select 5 and leave a voicemail with your name, phone number, student ID and the person you are seeking to make an appointment with. Staff will be checking the voicemail remotely throughout the day.
When you have a scheduled appointment, the staff will send you a zoom link via email invite or call you at the phone number provided. Please plan to answer, the phone number will likely come up on a cell phone from an unknown caller or blocked caller or be from another area code. This is your appointment calling.
Students new to UMass or new to DS
We are requesting that students save their documentation as a PDF to Box and share the access of the document to firstname.lastname@example.org.That is the most secure way to 1) keep that info for yourself and 2) to get it to us securely and quickly. If you do not have access to a scanner, Genius Scan is a free app we recommend that is available on iOS and Android platforms. If you need to fax in your documentation, we receive faxes twice a week at 413-577-0122. Once your materials are received you will get a confirmation email with the name of your Consumer Manager and a zoom location where a receptionist can assist you in scheduling your appointment. (updated 8/19/20)