What do Case Managers do?

When a student is referred to a Case Manager, it is usually because the student is struggling with their physical or emotional health, has experienced a personal loss, or is facing an unexpected challenge or crisis.  During a student’s first meeting with a Case Manager, factors contributing to their struggles are identified and discussed. The Case Manager works with the student to identify potential solutions by discussing both on and off-campus resources.  Often times an "Action Plan" is developed, which is geared toward providing the student a “blueprint” for success. Case Managers typically meet with a student two to four times in person and check-in with a student via email/phone periodically throughout the academic year.
 

Is Case Management Confidential?

Case Management is not therapy or counseling so the rules of confidentiality that might apply to medical or mental health treatment are not the same. With the exception of a crisis situation, the Case Manager shares information with campus colleagues about student behavior when there is a legitimate educational interest.  It is important that students understand that the Student Life Team/Case Management Team are mandatory reporters. Therefore, if a student discusses a Title IX related matter, or other abuse the issue will be reported accordingly.  If a student wishes to speak to a confidential resource, the following offices are recommended: 

• Center for Counseling and Psychological Health (CCPH)
  Middlesex House
  Phone: 413-545-2337
  On weekdays after 5:00 PM, weekends and holidays, you can call the Protocall Crisis Line at (877) 831-7421 to speak with a clinician.

• Center for Women and Community (CWC)
  New Africa House
  Phone: 413-545-0883
   
• University Health Services 
  150 Infirmary Way
  Phone: 413-577-5000
   
• Student Legal Services Office
  922 Campus Center
  Phone: 413-545-1995 

The confidential campus resources listed above can work with the Case Management Team on a student’s behalf.