What do Case Managers Do?
When a student is referred to a Case Manager, it is usually because the student is struggling with their physical or emotional health, has experienced a personal loss, or is facing an unexpected challenge or crisis. During a student’s first meeting with a Case Manager, factors contributing to their struggles are identified and discussed. The Case Manager works with the student to identify potential solutions by discussing both on and off-campus resources. Often times an "Action Plan" is developed, which is geared toward providing the student a “blueprint” for success. Case Managers typically meet with a student two to four times in person and check-in with a student via email/phone periodically throughout the academic year.
Is Case Management Confidential?
Case Management is not therapy or counseling so the rules of confidentiality that might apply to medical or mental health treatment are not the same. With the exception of a crisis situation, the Case Manager shares information about student behavior on a need-to-know basis. It is important that students understand that the Student Life Team/Case Management Team are mandatory reporters. If a student wishes to speak to a confidential resource, we recommend the following campus offices:
Center for Counseling and Psychological Health (CCPH)
Bartlett Hall (2nd Floor, north) and 415 New Africa House
Phone: 413-545-2337 or 413-545-0333
After 5 p.m. or on weekends and holidays, call 413-577-5000, and ask for the CCPH clinician on call.
Center for Women and Community (CWC)
New Africa House
University Health Services
150 Infirmary Way
Student Legal Services Office
922 Campus Center
The confidential campus resources listed above can work with our Case Management Team on a student’s behalf to ensure access to all necessary resources.