Case Management

What do Case Managers do?

When a student is struggling with their physical or emotional health, has experienced a personal loss, or is facing an unexpected challenge or crisis. Case Managers serve by coordinating prevention, intervention and support efforts. Prevention applies to connecting with a student at the earliest stages of a concern and supporting them in utilizing campus resources and services. Intervention seeks to engage with students directly in crisis or soon to be crisis situations in order to connect them with critical resources and essential support (HECMA, 2013).

Case Managers:

  • Support students in identifying potential solutions to personal challenges impacting their academics 
  • Work with students to develop an "Action Plan" geared towards continued success
  • Support students in navigating campus resources and general university processes
  • Typically work with students two to four times and check-in via email/phone periodically throughout the academic year

Is Case Management Confidential?

Case Management is not therapy or counseling so the rules of confidentiality that might apply to medical or mental health treatment are not the same. With the exception of a crisis situation, the Case Manager shares information with campus colleagues about student behavior when there is a legitimate educational interest.  It is important that students understand that the Student Life Team/Case Management Team are mandatory reporters. Therefore, if a student discusses a Title IX related matter, or other abuse the issue will be reported accordingly.  If a student wishes to speak to a confidential resource, the following offices are recommended: 

The confidential campus resources listed above can work with the Case Management Team on a student’s behalf.