Student Life FAQs for Students

  • Who should I contact if I need more information on the Late Withdrawal Process?

    • Please contact the office of your respective Academic Dean (of your primary major) for a Late Course Withdrawal. Each college has a different procedure and we encourage discussing this with someone who can answer questions specific to your program of study. In order to withdraw, you will need to prove extenuating circumstances and provide documentation. There is no guarantee a late petition will be granted.

    • Graduate students should reference the Graduate School Bulletin for details on this process. 

  • I have questions about my residential situation and it is impacting my ability to focus on classes. Who should I contact?

  • What services do your office provide to UMass students?

  • I am considering a University Withdrawal. Where can I find more information on this process?

  • I am navigating some personal challenges (health, social, financial, emotional, academic) that have impacted my ability to focus on classes. What should I do? 

    • Please submit a Student Support Request. This will allow someone from our office to get in contact with you to determine resources and assistance. In the case of an emergency, please call UMPD at (413) 545-2121.

    • We encourage you to review the Single-Stop Resources as well as our Student Support Resources webpage which has information on support located both on and off-campus. 

  • I had to miss class for an emergency or sensitive matters. What is the university’s policy on excused absences?

    • Please review the University Policy on Class Absence before contacting the Dean of Students Office. Further, students are advised to review the course syllabus for the class regarding class absences. Note: any decision to adjust course requirements or excuse a student from class is at the faculty member’s discretion.

    • If you still need assistance after reviewing the information listed above and have communicated with your professor, please submit a Student Support Request so that we can further assist you.

  • I am a graduate student. Are there additional resources I should be aware of?

    • Many campus resources apply to graduate students, but there are also additional services you may find helpful. We encourage you to review resources from the Graduate School as well as our Student Support Resources page. We do offer case management directed towards graduate students, please submit a Student Support Request if you feel this might be helpful.

  • I am having a hard time transitioning to university life. Are there resources that can help me?

    • We encourage you to check out the Single-Stop Resources page. If you are not finding resources you think would be helpful or have additional questions, please do not hesitate to contact our office at 413-545-2684. We are here to help.