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I am worried that my student is navigating a challenging time. Is there someone that can help?
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If you feel that this is a medical or mental health emergency, please contact UMass Police at (413) 545-2121.
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If this requires assistance directly from our office, please submit a Student Support Referral so that we can connect with the student to discuss resources and support.
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I have questions about my student’s residential situation and am worried that this is impacting their ability to focus on school.
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For questions related to housing assignments, billing and assignment change Inquiries please contact Residential Life Services at (413) 545-2100.
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I have questions about my student’s bills.
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Please contact the Bursar’s Office at (413) 545-2368.
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My student is struggling academically and is having a hard time finding support. Who can they contact?
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Please encourage your student to reach out to their advisor and/or academic advising office. You can determine who to contact based on the student’s primary major. Please reference the academic advising centers by major webpage.
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We have had a family emergency and my student needs to take some time away from school. What should we do?
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If possible, please have your student contact their faculty members directly to notify them of this absence. If this is not possible, please feel free to submit a Student Support Referral so that our office can provide assistance.
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My student is considering a University Withdrawal. Is there someone they can speak with?
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Yes, please submit a Student Support Referral and we will contact the student to determine additional support. You can also reference our withdrawal webpage for additional information.
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