Student Life FAQs for Faculty/Staff

  • Who should I contact if I know of a student experiencing a medical or mental health emergency?

    • For an emergency call UMPD at (413) 545-3111.

    • For a non-emergency you can call UMPD at (413) 545-2121.

    • If you have additional questions and concerns please reference the Maroon Folder.

  • A student enrolled in my course this semester has not attended any classes and is not submitting assignments. What should I do?

    • If you feel that this is an emergency, please contact UMass Police at (413) 545-2121. You can also reference the Maroon Folder for additional resources.

    • If you feel our office can be of additional assistance, please submit a Student Support Referral and provide as much information as possible.

  • I have a student seeking a faculty notification/class absence verification. Is there documentation that the Dean of Students Office can provide?

    • When the student is unable to contact the faculty member because of emergency circumstances (i.e hospitalization) or sensitive matters, our office can support the student. To view the full Class Absence Policy, please see the Academic Regulations.

  • A student enrolled in my course may benefit from taking an Incomplete. How can your office help with this?

    • Our office is happy to provide support to students interested in taking an Incomplete. However, please note per the Academic Regulations that ultimately this decision is up to the faculty member’s discretion. We would encourage you to discuss this directly with your Department Chair/Head.

  • I know of a student who seems to be facing challenges outside of their academics. Is there someone that can help?

    • Please reference the resources listed in the Maroon Folder. You may also submit a Student Support Referral. From there, our office will be able to determine the best path forward for supporting any students. 

  • Are there any additional resources on/off-campus that I can provide to students in order to help them navigate challenging times?