CCPH Temporary Service Changes

The UMass Amherst Center for Counseling and Psychological Health (CCPH) remains committed to supporting student wellbeing and resilience. During the COVID-19 pandemic, CCPH has implemented the following temporary service changes:

  1. CCPH is providing telehealth services for students.
    • Current clients: call 413-545-2337 to speak with our staff, or reach out to your provider directly via the Medicat Patient Portal.
    • New clients: call (413) 545-2337 after 8:30 am for a same day first appointment. Appointments are booked throughout the day until filled. At the end of your appointment, we’ll review appropriate options, which may include telehealth services, a referral to a workshop or group, follow up appointments at CCPH, and/or referrals to other community resources.
  2. Routine psychotherapy and psychiatry appointments for existing clients will be conducted by video or phone. Your provider will send you a secure message via the patient portal with your unique Zoom session link and password. Don't have an account? Visit the Medicat Patient Portal to create one. Prior to your first video session, submit your CCPH Consent to Telehealth under CCPH Forms in the Patient Portal. Log in to your account and click on “Consent to Telehealth.” Read and electronically sign.
  3. If your appointments are by phone, your provider will call you at your scheduled appointment time. Please be sure that your contact number is updated in SPIRE and that your phone is set up to accept calls from a blocked number.
  4. All groups and workshops run for the full semester unless otherwise noted. Students who have graduated or are not currently enrolled in classes are still eligible to participate. Check out our Workshops and Groups page for more information.
  5. CCPH remains available 24 hours per day, 7 days per week, 365 days per year for mental health emergencies.
    • In a life-threatening emergency, call 911.
    • For non-life threatening situations, call 413-545-2337 and follow the voice prompts to reach the on-call clinician.
  6. For new clients seeking a medication consultation with a psychiatric provider, CCPH asks that you go through the same day first appointment process. At the end of that appointment, your clinician will help refer you to a CCPH psychiatric provider or access other resources.