Crisis Intervention

If you or someone you know is experiencing a psychological or emotional crisis, don't delay – get help right away! CCPH's emergency services are available 24 hours per day, 365 days a year.

During business hours

  • Monday – Friday, 8:30 a.m – 5 p.m., come to New Africa House, 4th floor, or call (413) 545-2337.

After hours

  • On-call mental health support is available 24/7. Call UHS at (413) 577-5000 and ask for the CCPH on-call clinician after 5 p.m. weekdays or on weekends and holidays.

Life-threatening emergency

  • On campus – call UMPD: (413) 545-2121
  • Off campus – call: 911

Examples of a crisis include:

  • suicidal or homicidal thoughts or impulses
  • hearing voices or otherwise misperceiving reality
  • overwhelming loss, such as a death in the family
  • sexual or physical assault*

*You can also contact the CWC's 24/7 Sexual Assault hotline, (413) 545-0800, and consult this guide: What to Do If You or Someone You Know Has Experienced Sexual Assault or Sexual Misconduct at UMass Amherst.