The Center for Counseling and Psychological Health supports the mental health of UMass Amherst students through counseling, groups and workshops, psychiatric care, 24/7 crisis services, and outreach across campus. Each year we publish a summary of that work.
Our annual report is written for students and families who want to know what we actually do, for campus partners who refer students to us, and for anyone who wants to understand how mental health care works at a large public university. It covers who we reached, how we served them, what changed for them, and where we are heading next.
A Community of Care: 2025-2026 Annual Report
Our 2025-2026 report covers the academic year from July 2025 through June 2026. It is our fullest picture of the center to date, and the first year to include the Acute Care Program and a national comparison of student outcomes.
Download the 2025-2026 annual report (PDF, 11.9 MB)
What is inside:
- A message from our director
- Who we reach, and how our volume has changed over a decade
- Our service lines, including groups, Let's Talk, psychiatry, and the Acute Care Program
- Who our clients are, and how our reach compares to campus enrollment
- How students' symptoms changed over the course of care, next to national benchmarks
- After-hours and crisis support
- Outreach, consultation, and clinical training
- Staff and trainee highlights
Highlights from 2025-2026
Who we reached
We served 2,929 individual students, up 19 percent from the year before, across 14,377 clinical appointments. That is close to one in every 10 students enrolled at UMass Amherst.
How we served them
Two thirds of students who came to us used individual counseling, a quarter used Let's Talk, and 12 percent saw psychiatry. Many students used more than one service, which is how our model is meant to work. We also launched the Acute Care Program, which provided 121 appointments to 29 students in its first year.
Who our clients are
One in five students who started therapy with us was an international student, and one in five was the first in their family to attend college. The report compares our reach to campus enrollment so we can see clearly where we are, and are not, reaching students well.
Whether it helped
Students completed a standardized symptom measure at the start and end of care. On average, depression symptoms fell 19 percent, general anxiety fell 18 percent, and academic distress fell 17 percent. Our results track closely with national benchmarks from the Center for Collegiate Mental Health.
When it could not wait
Our 24/7 crisis line answered 86 percent of calls within 30 seconds. We completed 151 crisis evaluations and supported 89 students through inpatient care, both substantially more than the year before.
Beyond the office
We answered 95 requests for outreach and consultation from across campus, including 27 presentations, 16 tabling events, and 15 student events. Much of our work happens outside the counseling room.
Every figure above is explained in full, with its methods and limits, in the report.
Past Reports
| Academic year | Report |
| 2025-2026 | A Community of Care: 2025-2026 Annual Report (PDF, 11.9 MB) |
Reports from earlier years are available on request. Contact us at (413) 545-2337.
About This Data
All counts in the 2025-2026 report were run as of June 30, 2026, and cover the academic year from July 2025 through June 2026. A few notes on how to read them:
- Appointment counts include clinical appointments only. Outreach events, presentations, and consultations are counted separately.
- Service percentages add up to more than 100. Students often use more than one service in a year, and each student is counted once in every service they used.
- All data are de-identified. No individual student can be identified from anything we publish, and we suppress any group small enough that a student could be recognized.
- Outcome data come from a standardized measure students complete during care. Students who complete only one appointment do not have a second score, so outcome figures describe students who engaged in ongoing care.
Questions about this report
If you have a question about our data, want a figure explained, or would like to talk with us about a research or reporting request, contact the center at (413) 545-2337. Members of the media should use the Media and Interview Requests page.