Virtual Employee Guidance

While the manager plays an essential role in leading a virtual team, individual employees should also be aware and planning for the changing dynamics. Here are some suggestions for virtual employees:

  • Be prepared for meetings and participate. Login to the meeting on time with information prepared for your update. Remove distractions as much as possible. While your fellow dog-loving colleagues may be happy to see your puppy in the background, barking dogs can be deafening in a virtual meeting. Wear headphones if possible. It is easy to disengage during a virtual meeting, so brush up on your listening and communication skills. Take notes and write down questions to be asked later.
  • Be a self-starter.  Everyone should be focusing on working somewhat independently. This may mean creating a system of organization that is different than what you would have in your physical office. It also may mean sticking to structures or schedules so you have focused, dedicated time.
  • Pay attention to your stress and emotions. Many people see working from home as a pathway to greater work-life balance, but it can be hard to adapt to the isolation you may feel. You may also feel disconnected from members of your team who are still working in the office. If FOMO (fear of missing out) gets too intense, know when to ask for some face time with your manager or members of the team. If you are feeling overwhelmed,  reach out for help. 
  • Be flexible and empathetic. As other members of your team make the transition to virtual work, they may struggle in different ways. Some may need to learn new technologies. Some may not be as comfortable, and some may have accessibility concerns. If technology hiccups happen, be prepared with a backup plan, and be patient as the kinks get worked out.
  • Be prepared for a different ways of approaching accountability. This may mean more detailed or different documentation of your work and time than you typically do, given the physical distance between you and your employer.
  • Abide by the expectations set for the team. Whether this is related to work hours, technology tools, or communication processes, the expectations that were set collaboratively with your team and there to ensure that the virtual work environment is productive for everyone. Discuss with your manager individually if you are having trouble following a specific expectation. 
  • Create a professional home work space. Keep in mind that you will likely be logging/calling into meetings or may be having video chats often. Set your workspace apart from other activities and clear as much clutter as possible. This doesn’t require setting up a home office, but an open wall behind you and a table to set your computer on during meetings will help create a sense of professionalism. Pay attention to professional standards of appearance as necessary for your work obligations (i.e. don’t arrive for the video call in your pajamas J).

Skills of Effective Virtual Team Members:

  • Flexibility and adaptability
  • Strong communication and interpersonal skills
  • Ability to think locally and globally
  • Listening skills
  • Initiative and self-management
  • Enthusiasm
  • Consensus building skills
  • Collaborative skills
  • Patience and empathy
  • Nonjudgmental attitude
  • Be Inclusive

Additional resources for employees UMass Resources:

UMass Response to COVID-19

Disruption Resilience: Remote Work Resources for Staff and Faculty

Stay Connected: Communication & Collaboration Tools

Email Support Articles and Tools

Zoom at UMass

Workplace Learning & Development workshops via zoom and self-guided learning

Resource Articles:

The Art of Working Remotely

How to do Remote Work: Productivity Tips

Top 8 Remote Work Tips

If you have any questions regarding tele-working during the COVID-19 response, please see:, and/or talk to your supervisor.