At the University of Massachusetts Amherst, Information Technology plays a crucial role in many key areas, including but not limited to student success and engagement, research competitiveness, and multi-modal education.
The role of the IT organization is to provide comprehensive, high-quality technology services that enhance the academic mission and business processes for our students, faculty, and staff. IT's services portfolio includes user-facing services such as email and collaboration tools; technology in instruction, innovation, and learning spaces; infrastructure, including networks, computing, storage, and web services; and core enterprise systems, such as student administration, learning management, and data analytics systems. IT establishes standards, assesses trends in the rapidly changing IT industry, and pursues emerging technologies that improve the professional and personal experiences of the campus community.
IT maintains a commitment to a culture of quality customer service and responsible stewardship of resources. Through strong campus partnerships with campus leaders, IT is proud to support the teaching, research, service missions and strategic goals of the commonwealth's flagship campus.