UWW Sample Resume

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Sample Resume for UWW (PDF)

UWW (University Without Walls) Sample Resume

SUMMARY

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Skilled at building relationships, representing shared company values. Interested in opportunities within human resources, including labor relations, recruitment, contract negotiation, onboarding, and training.

EDUCATION
University of Massachusetts, Amherst (May 2021-Present)
Bachelor of Science/Bachelor of Arts in Interdisciplinary Studies
University Without Walls (optional)
Concentration: Human Resources
GPA: Optional

Relevant Academic Coursework: Human Resources, Business Communication, Interpersonal Communication, Business Writing and Assessment, Data Analysis

LinkedIn Coursework

  • Human Resources Payroll and Human Resources: Intro to Employee Relations (March 2023)
  • SAP Human Capital Management (HCM) and Compensation and Benefits (April 2023)

RELATED EXPERIENCE
Trustee for Rescue Paw Patrol:  Wrentham, MA (January 2005-November 2008)
Board Member/Volunteer                                            

  • Serve as a board member, focus on rewriting by-laws and securing donations/fundraising
  • Outreach to community directly by email campaign to raise awareness of issues related to domesticated animals in the area
  • Manage Rescue Paw Patrol’s social media accounts, increasing the user base by 27% in 5 months period

Best Customer Service Company: Athens, GA (May 2014-Present)
Success Representative

  • Provide prompt responses to requests for appointments and consults via telephone, fax, and online portals in a professional, sensitive, and courteous manner
  • Communicate accurate information to ensure correct clinic appointment type and duration is assigned
  • Trained approximately 9 employees in customer service, documentation, and Salesforce software
  • Accurately document all correspondence, following established processes and protocols
  • Utilize Baystate clinical and administrative computer software to access and provide necessary HIPPA protected patient and physician information; communicate with medical practices
  • Demonstrate use of quality/process improvement in daily activities, collaborate and excel in teams

OTHER CUSTOMER SERVICE EXPERIENCE
Chores Galore: Danbury, CT (November 2012-May 2014)
Owner/Founder

  • Founded a small business to provide homesteading services to disabled and elderly community members
  • Incorporated housesitting and pet care for cats, dogs, sheep, and chickens
  • Increased communication skills through professional phone and email etiquette
  • Provided landscaping and gardening services
  • Provided personal cooking services based on customer needs
  • Grew business from 2 to over two dozen clients over 2 years

Milford Regional Hospital: Milford, GA (January 2009-November 2010)
Patient Representative Volunteer

  • Measured effectiveness of volunteer projects, recorded patient responses, and input data
  • Interacted politely and amicably with patients, ensured comfortable stay for patience by fetching them non-medical supports including bedding
  • Communicated effectively with diverse clinical team including doctors, Physician Assistants, Nurses to ensure accurate information retrieval and treatment is provided in a timely manner
  • Document any patient concerns to share with medical team
  • Utilize empathy and patience to support concerned patients in the Emergency Department

Nike Retail at Scopes Mall: Wrentham, MA (January 2007-November 2008)
Sales Associate                                                            

  • Provided friendly reliable customer service while operating cash register accurately
  • Demonstrated efficient inventory control and organization proficiency with store displays
  • Coordinate all aspects of inventory process, including accurate documentation of all latest items
  • Handle customer concerns and complaints in a professional manner
  • Upsell customers new and related items to increase final purchases
  • Awarded Employee of the Month May 2007 for excellent initiative and sales

SKILLS
Computer: Microsoft Word, Excel, and PowerPoint.  Conversational Spanish.