Credentials Service


For Students/Alumni

Why would you need a Credentials File?

If you are applying to many employment opportunities, or graduate or professional schools, you may find a credentials portfolio service to be very beneficial. A credentials portfolio or dossier service empowers you to collect, store and deliver your most important documents in a portfolio that you manage. In the credentials portfolio you can store a multitude of files including: letters of recommendation, your resume or curriculum vitae, writing samples, dissertation abstracts, student evaluations, important certificates, and other relevant documents.  UMass Amherst Career Services offers an electronic (online) service provided by Interfolio.

Interfolio Dossier Deliver- An Electronic Credentials Service

What you need to do

To set-up a Dossier account at Interfolio, go to and fill out your initial information. There is no charge for setting up an account. It is only when you start requesting your credentials be delivered to potential employers or professional or graduate schools, that you will be charged by Interfolio. The Career Services Office does not gain any monies from Interfolio. Their Dossier Deliver service is secure, private and provides 24/7 access to your files online. For assistance, call 1-877-997-8807 or

For more information, review our Interfolio Dossier Deliver Document.

Please note, that as of July 1, 2019, Career Services, will no longer be taking new requests for paper credentials. If you currently have a paper credential/dossier file set up, we will honor it until 5 years from when you set it up.  Please call  us at 413-545-2224, if you have any questions.

For Faculty 

To submit a letter to an Interfolio account, first set up a FREE account with Interfolio.  If you are writing a letter of recommendation for a student with an Interfolio account, refer to Interfolio's Help for Letter Writers page that tells you step-by-step how to submit letters to Interfolio (both electronically or by mail) once you've received a request.  It also informs you how to create an Interfolio Free Writer Account so you can view pending letters, view uploaded letters, replace your loaded letters, how to replace uploaded letters submitted by mail, and how to add your electronic signature.

Additionally, if you have further concerns, you may review our Managing Letters of Recommendation Document.