Cost Adjustments for Spring 2020 FAQs

On March 27, the University announced that adjustments would be made for Spring 2020 housing, meal plan and parking charges.  These adjustments have been posted to student accounts. The information below provides details about the adjustments to student accounts due to the impact of the coronavirus on UMass Amherst operations.

What charges are being adjusted?

Housing fees, meal plan fees and student parking fees have been adjusted.

  • Students who had been living in residence halls on campus have received a credit for the remainder of the semester if you moved off campus.
  • Students who have not used their meal plan since April 6th have received a credit for the remainder of the semester.
  • Students who had purchased a parking permit for Spring 2020 have received a credit for the remainder of the semester.
  • Students who remain on campus and using the campus meal plan will not receive a cost adjustment.

How was my adjustment calculated for Residential Halls?

Your student account was adjusted for the remaining seven weeks of the semester.

Specific questions about your housing adjustment should be sent to living@umass.edu.

How was my adjustment calculated for Residential Meal Plans?

Your student account was adjusted for the remaining seven weeks of the spring semester based on the total cost of the meal plan.

Specific questions about your meal plan adjustment should be sent to basullivan@umass.edu.             

How was my adjustment calculated for Off-Campus (Commuter) Meal Plans?

Your student account was adjusted for the value of remaining dining meal swipes and dining dollar balances.

Specific questions about your meal plan adjustment should be sent to basullivan@umass.edu.   

How was my adjustment calculated for Parking?

Your student account was adjusted for the remaining seven weeks of the spring semester.

Specific questions about your parking adjustment should be sent to parking@umass.edu.

Why was my financial aid adjusted?

The University provided you with campus-funded need-based financial aid to help cover your cost of attendance.  Your financial aid was based on your total cost of attendance, which includes room and meal plans.  Since your cost of attendance has decreased through this adjustment, the campus is adjusting your financial aid proportionally. Only campus-funded need-based grant aid was considered in the adjustment. No federal or state aid, institutional or outside scholarships, or loans were considered.

Will I receive a refund?

Many factors will be considered when determining eligibility for a refund as a result of the expected cost adjustments.

  • If you currently have a balance due, the credit has been applied to and reduce the balance due.
  • If you are on a payment plan, your remaining installments will be adjusted or cancelled if no longer needed.

After all adjustments are made:

  • If your account still shows a balance due, you will continue to receive a monthly billing statement.
  • If your account has a credit balance, the University will issue a refund.

When will I receive my refund?

If you have elected to receive your refund through Excess Express, you can expect to have those funds in your bank account within 7 days.

If you have not enrolled in Excess Express, you will receive a paper check which will be mailed to your permanent address.  Please allow up to 4 weeks for this process.

If you have elected to apply your credit to a future term, you will not receive a refund at this time.  Your credit will be applied as a payment to a future term.

What if I’m on a Payment Plan?

The next installment is scheduled for May 10th and the final installment will now be set for June 10th.  Now that the cost adjustments have been posted to your account, we will contact you by email with the particulars of how to adjust your payment plan if needed.

Will I receive an adjustment for tuition since my classes are all online now?

There will be no reimbursement of tuition for the Spring 2020 semester since coursework and instruction are continuing remotely, and students who complete their courses will earn their full credit.

What’s the best way to ask more questions?

We will continue to update these Frequently Asked Questions and encourage you to check back regularly.  You can also email us at bursar@admin.umass.edu.