On the SPIRE Logon page, under OIT Accounts (right side of the page), click Password Help to retrieve your password reminder or get a new temporary password.

Note: To get a temporary password, you need to have email forwarding set for UMail or a non-UMass email address stored in SPIRE. (To add a non-UMass email address, log in to SPIRE, then go to Menu > Personal Information > Email Addresses.)

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Stop by OIT Account Management (A113 LGRC Lowrise, M - F, 8:30 a.m. - 4:45 p.m.) or the Learning Commons & Technical Support Desk (Lower level of the W.E.B. Du Bois Library) with a picture ID.

More information about NetIDs.