A&F Helpdesk Staff
The A&F Helpdesk staff is happy to serve you...
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Alexander, Holly Asst Director of IT Operations Ph: (413) 545-1956 hollya@umass.edu Holly Alexander is the Asst Director of IT Operations for A&F Information Technology. She and her team support technology for A&F departments both on and off the Amherst campus, and enjoy the variety of interesting implementations and projects happening in A&F. Holly loves finding creative solutions to technical and workflow problems, and helping departments use technology to improve their work processes. Holly is currently pursuing a degree in IT Project Management from Boston University. |
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Babcock, Patrick Desktop Support Specialist Ph: (413) 545-1956 pbabcock@umass.edu Patrick is a technician in the Administration and Finance User Support Services division. |
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Gosselin, Jean (Jay) Technology Assistance Ctr Mgr Ph: (413) 577-1727 jjgossel@umass.edu Jay is our user services Supervisor/Assistant Manager and primary contact for Physical Plant, Facilities and Campus Services, Central Heating Plant, and Auxiliary Services. |
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Hamill, Colin Desktop Support Specialist Ph: (413) 545-1956 chamill@umass.edu Colin is a technician in the Administration and Finance User Support Services division. |
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Horr, Peter Desktop Support Specialist Ph: (413) 577-5323 horr@uhs.umass.edu Peter is a technician in the Administration and Finance User Support Services division. |
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Kolbenschlag, Gary Junior IT Systems Analyst Ph: (413) 577-3836 kolbenschlag@umass.edu Gary is a Junior Systems Analyst in the Administration and Finance User Support Services division. |
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Nadeau, Jennifer Desktop Support Specialist Ph: (413) 545-1956 jlnadeau@umass.edu Jennifer Nadeau is a technician in the Administration and Finance User Support Services division. |
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O'Neill, Steven Lead Field Technician Ph: (413) 545-1956 stevenoneill@umass.edu Steve is the Lead Field Technician for A&F Information Technology. Managing department projects and realizing technology workflows are some of Steve's specialties. He also collaborates with our Server Operations team to resolve critical issues and implement improvements. |
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Rich Diemand Systems Analyst Ph: (413) 577-5266 Systems Analyst |
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Roy, Travis Server Operations Manager Ph: (413) 545-0735 tcroy@umass.edu Travis is a senior systems analyst and the A&F Systems server staff manager. His team creates automation and centralization of security and configurations for both clients and servers. Travis has a background in multimedia production. When not at work, Travis can be found spending time with his kids or playing music. |
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Saoirse Summer Sr. IT Systems Analyst Ph: (413) 545-4720 saoirse.summer@umass.edu |
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Sonier, Mark Junior IT Systems Analyst Ph: (413) 545-1956 msonier@umass.edu Mark is a Junior Systems Analyst in the Administration and Finance User Support Services division. |
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Tatro, Matt Sr. IT Systems Analyst Ph: (413) 545-2126 mtatro@umass.edu Matt Tatro works as a server administrator and business analyst. He is a 2014 graduate from Worcester Polytechnic Institute. Matt has been part of the team for a few summers during education before becoming a more permanent worker here on campus. |
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Wangdu, Phurbu IT Compliance Field Technician Ph: (413) 545-6507 pwangdu@umass.edu Wang is an IT Compliance Analyst on the A&F IT server team, and provides IT Compliance and Desktop Security support. He enjoys helping our users and working with our many department data administrators and delegates to make sure our information access and controls are in place. He likes good humor when not working, and being with friends outside of work. |
