A&F Helpdesk Staff
The A&F Helpdesk staff is happy to serve you...
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Alexander, Holly Associate Director of A&F IT Operations Ph: (413) 545-1956 hollya@umass.edu Holly Alexander is the Associate Director of A&F IT Operations for A&F Information Technology. She and her team support technology for A&F, HR, SACL and the campus HIPAA covered departments both on and off the Amherst campus and enjoy the variety of interesting implementations and projects happening on campus. Holly loves finding creative solutions to technical and workflow problems, and helping departments use technology to improve their work processes. Holly sometimes teaches IT Project Management classes at Boston University and fosters shelter kittens. |
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Babcock, Patrick Junior IT Systems Analyst Ph: (413) 545-1956 pbabcock@umass.edu Patrick is a Junior IT Systems Analyst in the Administration and Finance User Support Services division. |
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Gosselin, Jean (Jay) User Support Manager Ph: (413) 577-1727 jjgossel@umass.edu Jay is a User Support Manager for Administration & Finance Information Technology. You always find him and the group in our TAC Walk-in location which is located in room 115 Whitmore Building. |
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Greenholt, Michael Desktop Support Specialist Ph: (413) 545-1956 mgreenholt@umass.edu Michael is a technician in the Administration and Finance User Support Services division. |
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Gyamfi, Stanley Desktop Support Specialist Ph: (413) 545-1956 sgyamfi@umass.edu Stanley is a technician in the Student Affairs Technology Services (SATS) division. |
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Hamill, Colin Lead Field Technician Ph: (413) 545-1956 chamill@umass.edu Colin is a technician in the Administration and Finance User Support Services division. |
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Leone, Frank Desktop Support Specialist Ph: (413) 545-1956 fleone@umass.edu Frank is a technician in the Administration and Finance User Support Services division. |
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Mileski, Tom Desktop Support Specialist Ph: (413) 545-1956 tmileski@umass.edu Tom is a technician in the Administration and Finance User Support Services division. |
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Nadeau, Jennifer User Support Manager Ph: (413) 545-1956 jlnadeau@umass.edu Jennifer Nadeau the user support manager for Student Affairs Technology Services (SATS). With expertise in troubleshooting and problem-solving, she strives to provide exceptional assistance and enhance the user experience. Beyond her professional role, Jennifer finds joy in exploring the world through travel, unleashing creativity in the kitchen through cooking, and farming in the warm months. |
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O'Neill, Steven Junior IT Systems Analyst Ph: (413) 545-1956 stevenoneill@umass.edu Steve is a Junior IT Systems Analyst for A&F Information Technology. Managing department projects and realizing technology workflows are some of Steve's specialties. He also collaborates with our Server Operations team to resolve critical issues and implement improvements. |
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Parker, Nathaniel Junior IT Systems Analyst Ph: (413) 545-1956 nparker@umass.edu Nathaniel is a Junior IT Systems Analyst in the Student Affairs Technology Services (SATS) division. |
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Petticoffer, Jenna Lead Desktop Support Specialist Ph: (413) 545-1956 jcasale@umass.edu Jenna is a technician in the Administration and Finance User Support Services division. |
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Quackenbush, Dan Desktop Support Specialist Ph: (413) 545-1956 daniel.quackenbush@umass.edu Dan is a technician in the Administration and Finance User Support Services division. |
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Roy, Travis Server Operations Manager Ph: (413) 545-0735 tcroy@umass.edu Travis is the A&F Systems Server Operations Manager and a Senior IT Analyst who enjoys designing scalable and reliable IT solutions. Travis is a 2020 UMass UWW alumnus. When not at work, Travis can be found reading, gardening or making music. |
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Sears-Walter, Theresa Desktop Support Specialist Ph: (413) 545-1956 tsearswalter@umass.edu Theresa is a technician in the Student Affairs Technology Services (SATS) division. |
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Serra, Andrew Lead Desktop Support Specialist Ph: (413) 545-1956 aserra@umass.edu Andrew is a technician in the Administration and Finance User Support Services division. |
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Simmons, Sean Junior IT Systems Analyst Ph: (413) 545-1956 ssimmons@umass.edu Sean is a Junior IT Systems Analyst in the Student Affairs Technology Services (SATS) division. |
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Sonier, Mark IT Systems Analyst Ph: (413) 545-1956 msonier@umass.edu Mark is an IT Systems Analyst in the Administration and Finance User Support Services division. |
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Summer, Saoirse Sr. IT Systems Analyst Ph: (413) 545-4720 saoirse.summer@umass.edu Saoirse is a Senior Systems Analyst in the Administration and Finance User Support Services division. |
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Tatro, Matt Lead Systems Engineer Ph: (413) 545-2126 mtatro@umass.edu Matt Tatro works as a server and security administrator and business analyst. He has been a full time employee with AFIT since 2014, where he started as a help desk support technician. |
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Wallace, Owen Desktop Support Specialist Ph: (413) 545-1956 owallace@umass.edu Owen is a phone and field technician who has been building computers and troubleshooting them for over 10 years. With a previous career in social work, Owen brings a people focused perspective to the IT Field, and is happy to help you solve your IT challenges as they arise! |
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Wangdu, Phurbu IT Compliance Field Technician Ph: (413) 545-6507 pwangdu@umass.edu Wang is an IT Compliance Analyst on the A&F IT server team, and provides IT Compliance and Desktop Security support. He enjoys helping our users and working with our many department data administrators and delegates to make sure our information access and controls are in place. He likes good humor when not working, and being with friends outside of work. |
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Wenczel, Stephen Director, IT Infrastructure Ph: (413) 545-6274 swenczel@admin.umass.edu |