A&F Helpdesk Staff
The A&F Helpdesk staff is happy to serve you...
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Alexander, Holly Associate Director of A&F IT Operations Ph: (413) 545-1956 hollya@umass.edu Holly Alexander is the Associate Director of A&F IT Operations for A&F Information Technology. She and her team support technology for A&F, HR, SACL and the campus HIPAA covered departments both on and off the Amherst campus and enjoy the variety of interesting implementations and projects happening on campus. Holly loves finding creative solutions to technical and workflow problems, and helping departments use technology to improve their work processes. Holly sometimes teaches IT Project Management classes at Boston University and fosters shelter kittens. |
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Babcock, Patrick Desktop Support Specialist Ph: (413) 545-1956 pbabcock@umass.edu Patrick is a technician in the Administration and Finance User Support Services division. |
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Folliard, John Applications Support Specialist Ph: (413) 545-1956 folliard@umass.edu John is an Auxiliary Applications Specialist in the Administration and Finance User Support Services division. With a sun in Libra, a moon in Sagittarius, and Aquarius rising, John is a very nice guy. His intimate knowledge of campus networks stretches back nearly 20 years when he and a small group of students would work alongside WPI NetOps to set up and run distributed peer-to-peer filesharing networks and servers. John looks forward to helping you with all your technology needs. |
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Gosselin, Jean (Jay) User Support Manager Ph: (413) 577-1727 jjgossel@umass.edu Jay is a User Support Manager for Administration & Finance Information Technology. You always find him and the group in our TAC Walk-in location which is located in room 115 Whitmore Building. |
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Greenholt, Michael Desktop Support Specialist Ph: (413) 545-1956 mgreenholt@umass.edu Michael is a technician in the Administration and Finance User Support Services division. |
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Gyamfi, Stanley Desktop Support Specialist Ph: (413) 545-1956 sgyamfi@umass.edu Stanley is a technician in the Student Affairs Technology Services (SATS) division. |
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Hamill, Colin Desktop Support Specialist Ph: (413) 545-1956 chamill@umass.edu Colin is a technician in the Administration and Finance User Support Services division. |
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Hawkins, David Applications Support Specialist Ph: (413) 545-1956 dlhawkins@umass.edu David is an Auxiliary Applications Specialist in the Administration and Finance User Support Services division. |
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Leone, Frank Desktop Support Specialist Ph: (413) 545-1956 fleone@umass.edu Frank is a technician in the Administration and Finance User Support Services division. |
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Lopez, Jairo Applications Analyst Ph: (413) 545-1956 jairo.lopez@umass.edu Jairo is an Auxiliary Applications Analyst in the Administration and Finance User Support Services division. |
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Nadeau, Jennifer User Support Manager Ph: (413) 545-1956 jlnadeau@umass.edu Jennifer Nadeau is the User Support Manager for Student Affairs Technology Services (SATS). She is formerly the team lead for Administration and Finance IT remote assistance, where she implemented process changes and worked to streamline the A&F user support process. She has been an employee with A&F since she was an undergraduate in the Anthropology department, where she earned her bachelor’s degree. Following her undergrad years, she continued on to receive her Master’s degree in Food Anthropology/gastronomy. Her hobbies include all forms of cooking and baking, travelling, dogs, and playing video games. |
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Newton-Gaines, Duncan Desktop Support Specialist Ph: (413) 545-1956 duncan.newton-gaines@umass.edu Duncan is a technician in the Student Affairs Technology Services (SATS) division. |
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O'Neill, Steven Junior IT Systems Analyst Ph: (413) 545-1956 stevenoneill@umass.edu Steve is a Junior IT Systems Analyst for A&F Information Technology. Managing department projects and realizing technology workflows are some of Steve's specialties. He also collaborates with our Server Operations team to resolve critical issues and implement improvements. |
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Parker, Nathaniel Junior IT Systems Analyst Ph: (413) 545-1956 nparker@umass.edu Nathaniel is a Junior IT Systems Analyst in the Student Affairs Technology Services (SATS) division. |
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Petticoffer, Jenna Desktop Support Specialist Ph: (413) 545-1956 jcasale@umass.edu Jenna is a technician in the Administration and Finance User Support Services division. |
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Rodriguez, Steven Applications Support Specialist Ph: (413) 545-1956 stevenr@umass.edu Steven is an Auxiliary Applications Specialist in the Administration and Finance User Support Services division. |
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Roy, Travis Server Operations Manager Ph: (413) 545-0735 tcroy@umass.edu Travis is the A&F Systems Server Operations Manager and a Senior IT Analyst who enjoys designing scalable and reliable IT solutions. Travis is a 2020 UMass UWW alumnus. When not at work, Travis can be found reading, gardening or making music. |
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Sears-Walter, Theresa Desktop Support Specialist Ph: (413) 545-1956 tsearswalter@umass.edu Theresa is a technician in the Student Affairs Technology Services (SATS) division. |
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Serra, Andrew Desktop Support Specialist Ph: (413) 545-1956 aserra@umass.edu Andrew is a technician in the Administration and Finance User Support Services division. |
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Simmons, Sean Junior IT Systems Analyst Ph: (413) 545-1956 ssimmons@umass.edu Sean is a Junior IT Systems Analyst in the Student Affairs Technology Services (SATS) division. |
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Sonier, Mark IT Systems Analyst Ph: (413) 545-1956 msonier@umass.edu Mark is a IT Systems Analyst in the Administration and Finance User Support Services division. |
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Summer, Saoirse Sr. IT Systems Analyst Ph: (413) 545-4720 saoirse.summer@umass.edu Saoirse is a Senior Systems Analyst in the Administration and Finance User Support Services division. |
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Tatro, Matt Lead Systems Engineer Ph: (413) 545-2126 mtatro@umass.edu Matt Tatro works as a server and security administrator and business analyst. He has been a full time employee with AFIT since 2014, where he started as a help desk support technician. |
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Troie, Darrell Associate Director of A&F IT Applications Ph: (413) 577-5727 dtroie@umass.edu Darrell is the Associate Director of A&F IT Applications. He and his teams support IT applications used by several areas of campus including A&F, HR, and SACL. He has a passion for working to bridge the gap between the needs of the business and those of the IT department. Away from work he enjoys volunteering with the UMass Minuteman Marching Band as a BandTrucker, and vacations to Disney World with his friends. |
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Wallace, Owen Desktop Support Specialist Ph: (413) 545-1956 owallace@umass.edu Owen is a phone and field technician who has been building computers and troubleshooting them for over 10 years. With a previous career in social work, Owen brings a people focused perspective to the IT Field, and is happy to help you solve your IT challenges as they arise! |
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Wangdu, Phurbu IT Compliance Field Technician Ph: (413) 545-6507 pwangdu@umass.edu Wang is an IT Compliance Analyst on the A&F IT server team, and provides IT Compliance and Desktop Security support. He enjoys helping our users and working with our many department data administrators and delegates to make sure our information access and controls are in place. He likes good humor when not working, and being with friends outside of work. |
