A&F Helpdesk Staff

The A&F Helpdesk staff is happy to serve you...

	Alexander, Holly User Support Operations Manager Ph: (413) 545-1956 hollya@umass.edu Holly Alexander is the User Support Operations Manager for A&F systems. She and her team support technology for A&F departments both on and off the Amherst campus, and enjoy the variety of interesting implementations and projects happening in A&F. Holly loves finding creative solutions to technical and workflow problems, and helping departments use technology to improve their work processes. Holly is currently pursuing a degree in IT Project Management from Boston University.
	Alves, Brandon Desktop Support Specialist Ph: (413) 545-1956 brandonalves@umass.edu Brandon is a technician in the Administration and Finance User Support Services division.
	Conway, Scott Desktop Support Specialist Ph: (413) 545-2327 scottc@umass.edu Scott is a technician in the Administration and Finance User Support Services division.
	Gosselin, Jean (Jay) User Support Supervisor/Assistant Manager Ph: (413) 577-1727 jjgossel@admin.umass.edu Jay is our user services Supervisor/Assistant Manager and primary contact for Physical Plant, Facilities and Campus Services, Central Heating Plant, and Auxiliary Services.
	Horr, Peter Desktop Support Specialist Ph: (413) 577-5323 horr@uhs.umass.edu Peter is a technician in the Administration and Finance User Support Services division.
	Kolbenschlag, Gary Junior IT Systems Analyst Ph: (413) 577-3836 kolbenschlag@umass.edu Gary is the primary technician for: Transit, Parking. Enviromental Health and Safety, Controllers, Procurement, Design and Construction Management, and Campus Planning.
	Nadeau, Jennifer Desktop Support Specialist Ph: (413) 545-1956 jlnadeau-af@admin.umass.edu Jennifer is a user support technician for A&F. She is a graduate of the UMASS anthropology department but continues to work in IT. She is a blocker for Western Mass Roller Derby where she takes out her frustrations on other able bodied athletes. In her spare time, she also plays the bass guitar and cuddles dogs she finds out in public (both known and unknown).
	O'Neill, Steven Desktop Support Specialist Ph: (413) 545-1956 stevenoneill@umass.edu Steve is a technician in the Administration and Finance User Support Services division.
	Roy, Travis Server Operations Manager Ph: (413) 545-0735 tcroy@admin.umass.edu Travis is a senior systems analyst and the A&F Systems server staff manager. His team creates automation and centralization of security and configurations for both clients and servers. Travis has a background in multimedia production. When not at work, Travis can be found spending time with his kids or playing music.
	Seaver, Takuya Student Technician Ph: (413) 545-1956 tseaver-af@umass.edu Takuya (TK) is a student technician in the Administration and Finance User Support Services division.
	Sonier, Mark Desktop Support Specialist Ph: (413) 545-1956 msonier@umass.edu Mark is a technician in the Administration and Finance User Support Services division.
	Tatro, Matt IT Systems Analyst Ph: (413) 545-2126 mtatro@umass.edu Matt Tatro works as a server administrator and business analyst. He is a 2014 graduate from Worcester Polytechnic Institute. Matt has been part of the team for a few summers during education before becoming a more permanent worker here on campus. Matt enjoys working with clients and solving problems both with and for our UMass peers; as well as help manage other components like software patching and application management.
	Trask, Maxwell Desktop Support Specialist Ph: (413) 545-6552 mtrask@umass.edu Maxwell “Muscles” Trask is a Desktop Support Technician for AFIT, where he’s worked since he was a wee freshman in 2013. Now a graduate of the Mathematics department at UMass, Max has finally joined full-time staff as a field technician. Academically, his main interests are number theory and abstract algebra, particularly as they relate to cryptography. Outside of school and work, he can most likely be found playing far too much pinball at the Hangar.
	Truong, Enya Student Technician Ph: (413) 545-1956 etruong-af@umass.edu Enya is a student technician in the Administration and Finance User Support Services division.
	Wangdu, Phurbu IT Compliance Field Technician Ph: (413) 545-6507 pwangdu@admin.umass.edu Wang is an IT Compliance Analyst on the A&F IT server team, and provides IT Compliance and Desktop Security support. He enjoys helping our users and working with our many department data administrators and delegates to make sure our information access and controls are in place. He likes good humor when not working, and being with friends outside of work.
	Zichichi, Paul Desktop Support Specialist Ph: (413) 545-1956 pjzichichi@umass.edu Paul (PJ) is a technician in the Administration and Finance User Support Services division.