A&F Helpdesk Staff

The A&F Helpdesk staff is happy to serve you...

	Alexander, Holly User Support Operations Manager Ph: (413) 545-1956 hollya@umass.edu Holly Alexander is the User Support Operations Manager for A&F systems. She and her team support technology for A&F departments both on and off the Amherst campus, and enjoy the variety of interesting implementations and projects happening in A&F. Holly loves finding creative solutions to technical and workflow problems, and helping departments use technology to improve their work processes. Holly is currently pursuing a degree in IT Project Management from Boston University.
	Brown, Timothy Student Technician Ph: (413) 545 4627 tpbrown-af@umass.edu Timothy Brown is a student technician in the Administration and Finance User Support Services division.
	Conway, Scott Desktop Support Specialist Ph: (413) 545-2327 scottc@umass.edu Scott is a technician in the Administration and Finance User Support Services division.
	Dow, Mark Student Technician Ph: (413) 545-1956 mdow-af@umass.edu Mark is a sophomore computer science major who works as a student technician in the Administration and Finance User Support Services division.
	Gosselin, Jean (Jay) User Support Supervisor/Assistant Manager Ph: (413) 577-1727 jjgossel@admin.umass.edu Jay is our user services Supervisor/Assistant Manager and primary contact for Physical Plant, Facilities and Campus Services, Central Heating Plant, and Auxiliary Services.
	Horr, Peter Desktop Support Specialist Ph: (413) 577-5323 horr@uhs.umass.edu Peter is a technician in the Administration and Finance User Support Services division.
	Kolbenschlag, Gary Junior IT Systems Analyst Ph: (413) 577-3836 kolbenschlag@umass.edu Gary is the primary technician for: Transit, Parking. Enviromental Health and Safety, Controllers, Procurement, Design and Construction Management, and Campus Planning.
	Nadeau, Jennifer Desktop Support Specialist Ph: (413) 545-1956 jlnadeau-af@admin.umass.edu Jennifer is a user support technician for A&F. She is a graduate of the UMASS anthropology department but continues to work in IT. She is a blocker for Western Mass Roller Derby where she takes out her frustrations on other able bodied athletes. In her spare time, she also plays the bass guitar and cuddles dogs she finds out in public (both known and unknown). http://www.westernmarollerderby.com/
	Odiah, Marcus Student Technician Ph: (413) 545-1956 modiah-af@umass.edu Marcus Odiah is a student technician in the Administration and Finance User Support Services division.
	Peters, Andrew Student Technician Ph: (413) 545-1956 andrpeters-af@umass.edu Andrew is a student technician in the Administration and Finance User Support Services division.
	Roy, Travis Server Operations Manager Ph: (413) 545-0735 tcroy@admin.umass.edu Travis is a senior systems analyst and the A&F Systems server staff manager. His team creates automation and centralization of security and configurations for both clients and servers. Travis has a background in multimedia production. When not at work, Travis can be found spending time with his kids or playing music.
	Sonier, Mark Desktop Support Specialist Ph: (413) 545-1956 msonier@umass.edu Mark is a technician in the Administration and Finance User Support Services division.
	Tatro, Matt Junior IT Systems Analyst Ph: (413) 545-2126 mtatro@umass.edu Matt Tatro works as a desktop and server technician. He is a 2014 graduate from Worcester Polytechnic Institute. Matt has been part of the team for many summers before becoming a more permanent worker here on campus. Matt enjoys working with clients and solving problems both with and for our UMass peers, and help manage other components like software patching and application management.
	Trask, Maxwell Student Technician Ph: (413) 545-1956 mtrask@umass.edu Maxwell Trask, or "Muscles" as he is more commonly known, is a Computer Science and Mathematics major in the class of 2016. He is originally from scenic Cape Cod, but relocated to Amherst in the pursuit of knowledge, love, and providing cutting-edge customer support. His hobbies include classical opera, long walks on the beach, and extreme neo-urban hang gliding. When not in the office, Muscles can most often be found at the Recreation Center, "getting huge" with his colleague, Andy "Andy" Xie. His strengths are public relations, repairing swipe readers, and his biceps: his weakness, bullets. If you've got a computer problem, Muscles can take care of it.
	Vaz, Corey Desktop Support Specialist Ph: (413) 545-1956 cvaz@umass.edu Corey is a technician in the Administration and Finance User Support Services division.
	Wangdu, Phurbu IT Compliance Field Technician Ph: (413) 545-6507 pwangdu@admin.umass.edu Wang is an IT Compliance Specialist in A&F IT and provides IT Compliance and Desktop Security support. He loves recycling plastic bags and cardboard boxes. Wang is multilingual and loves sharing stories with his co-workers.
	Zichichi, Paul Desktop Support Specialist Ph: (413) 545-1956 pjzichichi@umass.edu Paul (PJ) is a technician in the Administration and Finance User Support Services division.