Connect with a Technician

Use this tool to allow an AFIT technician to view your desktop and share control of your mouse and keyboard during regular business hours.

Step 1

Contact AFIT User Services at (413) 545-1956. You will provide a code to your technician to connect.

Step 2

Get your connection code here. You will be prompted to download a small virus-free plug-in. Launch SplashtopSOS from your downloads.

The connection code should only be shared with your AFIT technician.

Step 3

Read the connection code to your technician. Select Yes if prompted for to Splashtop SOS to make changes to the device. Then press Allow at the popup to grant access to the remote support session. The name of the technician remotely connected to your computer will be displayed.


Note: Please do not share passwords or confidential data.