Connect with a Technician

Use this tool to allow an AFIT technician to view your desktop and share control of your mouse and keyboard during regular business hours.

Step 1

Contact AFIT User Services at (413) 545-1956. A member of our team will provide you with a unique connection code. Enter the code and select Continue to initiate the screen-sharing session.

Step 2

You will be prompted to download a small virus-free plug-in.

Step 3

With your permission, the AFIT technical support representative can view your screen and share control of your mouse and keyboard.

Note: Please do not share passwords or confidential data.