Account Management Creation

There are many types of accounts used on the network of UMASS.

Account Types:

• NetID: Also known as your IT account or Spire account. Grants access to a variety of tools from downloads to software activations, HR Direct, TimeTracker, Mobius, PeopleSoft, and more. 
• AD Account: Your Active Directory (AD) Account grants access to the computer log-in, VPN, Exchange E-Mail (i.e. Outlook) and remote desktop access.​ Your AD Account username should be the same as your NetID for most users.
• Auxiliary Account: Access to FoodPro
• Kronos
• TimeKeeper

A&F User Support Services manages AD and Auxiliary Accounts. IT Manages your NetID.

AD Accounts can only be created after you have a NetID account.

New Employee Account Process:

Non-Student Employee Without Employee ID:

1. Get NetID from IT.  If your person isn't on payroll talk to you HR area about a pre-employment NENS account to speed the process along.
2. Complete AD Account Management Form.
3. We will contact you upon completion of the account creation.

Non-Student Employee With Employee ID:

1. Activate your Spire Account: Please review IT's instructions on activating an account for an active employee at the following link: Spire Account Activation. After activating your account proceed with the next step.
2. Complete AD Account Management Form.
3. We will contact you upon completion of the account creation.

Student Employee:

1. Complete AD Account Management Form.
2. We will contact you upon completion of the account creation.

Changing Current Account Access:

1. Complete AD Account Management Form.
2. We will contact you upon completion of the account modifications.

Requesting Application Access (not for HR Direct/Buyways/Travel Registry):

1. Complete AD Account Management Form.
2. We will contact you upon completion of the account modifications.

Employee Account Termination

1. Complete AD Account Management Form.
2. We will contact you upon completion of the account modifications.

Each termination process is different. General process is as follows...

Processed immediately:

• Disable AD accounts.
• Any local data should be moved to the employee’s network home directory.
• Grant supervisor permission to the employee’s network home directory.
• Grant supervisor permission to the employee’s exchange mailbox.
• Remove user from all distribution lists and security groups.
• Create an email rule forwarding all incoming email to supervisor or other designee.  

Completed after six months:

• Delete mailbox
• Delete employee’s home directory.
• Delete disabled accounts.
• Revoke access to HR, Finances, eCertifications.

Supervisors may request parts of the access to remain open. Please note this on the form and through a phone call confirmation. Deleted items can not be recovered.