Administration & Finance Information Technology (AFIT) provides A&F staff with the systems, software, and training that's needed to do your jobs with excellence. Please refer to the contact information to the right, or browse our staff directory. Our office is happy to assist you.
Alerts and Notices
Planned Maintenance - HR Direct UnavailableUpdated: Wednesday, May 27, 2020 10:53 am
NOTICE: Planned Maintenance HR Direct Unavailable
WHAT: The UITS HR Applications Support team will be conducting planned maintenance
WHEN: Friday, May 29th, 4:00 pm through Sunday, May 31st, 3pm
IMPACT: HR Direct will be unavailable during this time.
Please visit the UMass Shared Services status page for further information on the maintenance event and to subscribe to outage alerts via email and/or SMS.
Reminder Global Protect uses DUO againUpdated: Thursday, Apr 16, 2020 8:53 am
Just a reminder, DUO two-factor is working for global protect again. After you log in you should receive a DUO push or call. Make sure your default for DUO is either a push from the app or a call to a phone you currently have access to for use with global protect. You can adjust these settings here at https://multifactor.umass.edu/
If you need any help give us a call, or start a chat session with one of our technicians.
AFIT staff providing remote technology supportUpdated: Sunday, Mar 15, 2020 7:07 pm
Starting Monday 3/17/2020 we will have support staff working remotely for technology support needs of both essential and remote staff. Staff can access support by emailing firstname.lastname@example.org or calling our normal number 545-1956, and choosing option 1 to leave a message for support staff. One of our technicians will reach out to you to resolve your issues so please leave a clear message with contact information. If a critical system is down, staff can choose option 2 to leave a message for the Systems team on call person. These staff will be available between 8am and 5pm, weekdays. We also will be continuing our normal on call for 24/7 supported applications after hours and on weekends at 545-1956.
Resources while you are working at a distanceUpdated: Sunday, Mar 15, 2020 7:07 pm
Go to Stay Connected: Communication & Collaboration Tools to find helpful resources while you are working at a distance. Let the Technology Assistance Center know if you need any help with these tools. Contact email@example.com or 545-1956, option 1.
UMass Amherst Response to the Corona VirusUpdated: Sunday, Mar 15, 2020 6:52 pm
Visit the UMass Amherst Response to the Coronavirus (COVID-19) website. This site provides the latest communications and a comprehensive set of resources as the campus responds to the outbreak of COVID-19.
New Summit DashboardUpdated: Friday, Feb 21, 2020 9:11 am
Learn about the new Summit Department Management dashboard which centralizes all of your financial operations in one dashboard. Watch the Summit Department Management orientation video.
Email and Text ScamsUpdated: Thursday, Feb 20, 2020 8:35 am
The university has become aware of recent email scams and text messaging scams targeting students, faculty and staff. Recently email scams and text messaging scams are appearing to be sent from university administrators requesting you to complete chores for them or appearing from your supervisor asking you to complete tasks that you would not usually do. If you receive an email or text from a university administrator, or anyone that seems out of the ordinary ask questions to make sure the request is truly from the sender. Never give out personnel information, DOB, SS#, Spire #, bank accounts or other information that could give scammers access to accounts.
If you receive an email or text that you believe is a scam, please notify IT. To report phishing messages, submit them as an attachment to the address: firstname.lastname@example.org.
What is a text message scam?
Two-Step login required for HR Direct, Finance and Summit AccessUpdated: Saturday, Feb 15, 2020 8:00 pm
HR Direct, Summit and Finance require two-step login in order to access the systems. To enroll please navigate to https://multifactor.umass.edu/. For additional information including help and FAQs, please go to the Multi-Factor Authentication service overview page at UMass IT. If you have any difficulty enrolling, or have questions, please contact UMass IT User Services at 413-545-9400 or email email@example.com
ALERT: How to report fraud emailsUpdated: Thursday, Mar 9, 2017 10:36 am
Please be cautious of scams and possible phishing attempts. If you are unsure about an email, it's best not to click any links or open any attachments. Feel free to call or email us with questions. We will be able to help determine if it's a threat or not. If you are going to send an email to us about a specific email in question, please "Forward as an Attachment" (done by going using the "More" button next to the normal reply/forward section of outlook). This allows us to trace where the email came from and determine what systems are compromised.