The University of Massachusetts Amherst

Human Resources & Organizational Development

Use the Auxiliary Enterprises Contact Form to ask Auxilliary Services Human Resources (HR) questions.

Dear: Auxiliary Enterprises team,

Welcome back to an academic year that is sure to be unlike we have known it before.

In response to the COVID 19 pandemic where our world, our state, our cities, our University, and our very own department is working daily and diligently to understand and implement strategic plans and processes necessary to respond to this unprecedented time, keeping our focus on working as a TEAM is critical more now so than ever.

Let it be a collective goal to prioritize the health and safety of each other while continuing to provide the top quality food and services to those who count on us.

How can we achieve these goals?

Following all safety standards and protocols that are in place across campus, including the new uniform policy in effect here in our own department (if you need a replacement copy please see your manager)!

Practicing our departmental values each day:

People: We genuinely care about and respect the people we work with, and those we serve.

Sustainability: Our actions are economically viable, environmentally sensible, and socially responsible. We fulfill our mission without depleting resources future generations will need to address economic, environmental and social challenges.

Integrity: We are accountable for what we do, and transparent in our actions with the resources we generate and manage.

Impactful: We help fulfill the mission of UMass Amherst, enhance the quality of life on our campus, and contribute to the well-being of our region and its communities.

Excellence: We are committed to excellence in everything we do, and provide the highest quality experiences to the entire UMass community and partners.


Effective Communication:

Effective communication from directors to staff and from staff up will also be a critical component in making sure that any response to new information is timely and accurate.


From Directors (including HR), to Managers, to Staff:

Information is often communicated to directors from the University executives in stages. Once information is received, directors must consult with each other, process the information and coordinate a communication plan. Once finalized, information is passed to managers and then to remaining staff. Because planning must be done carefully which can take time, there may be a delay between university updates, and department specific communication.

It is always the intent to relay important information as swiftly and effectively as possible.

From Staff, to Supervisors, to Managers:

As you have questions and information to share both related and unrelated to COVID 19, please make sure to communicate to your supervisors and managers as soon as possible. Supervisors and managers work very closely with directors and our Human Resources team who will respond to inquiries and information as soon as possible.

Because information is often communicated in one or more of the following ways: mail, email, and phone, please make sure all of your current contact information is on file at both Central HR, and Auxiliary HR.

Even with all of the uncertainties, we are stronger when we work together, and we look forward to another year.

Welcome back!

Our department is responsible for the Human Resources and Organizational Development activities for the Auxiliary Services Division at the University of Massachusetts Amherst. If you can’t find the information you are looking for or are looking for the website for the campus-wide Human Resources office, you can find it at