Employee Development  
     
Current Offerings - Spring 2012  
     
Certificate Series  
  Certificate series are three or four session courses design to offer employees an opportunity to study a skill area in-depth. Certificate Series are generally offered both as in-depth learning opportunities and as Individual Workshops that support workplace skill development in specific topic areas. If all workshops in a series are completed, employees will receive a certificate of completion.  
     
 
Dreamweaver For UMass Websites
Customer Service
Intro To Final Cut Pro
Using Microsoft Excel 2010 Effectively
 
 
     
Individual and Multi-Part Workshops  
  The following workshops are designed to support employee growth and skill development. Many of these workshops are included in a Certificate Series, however, they can also be taken separately (unless otherwise noted).  
 
Assisting Students in Distress
Basic Customer Service Skills
Basic Excel Tools
Computer Security 101
Conflict Basics
Create and Maintain Websites
Intro to Final Cut Pro
Introduction to Excel 2010
Making It Look Right
Make It Work For Everyone
Managing Challenging Customers
Mindfulness In The Workplace
More Excel Tools
Multicultural Customer Service
Playing Nice with Copyrights
Running Effective Meetings
Technology Time Savers
Time Management
Understanding Crucial Conversations
What is Mindfulness
 
     
Customized Workshops  
     
  The following certificate series and workshops are not offered this semester.  However, any certificate series or workshop offered in our catalogue can be provided on a customized basis for your department or office. Our consultants coordinate with department heads, managers, supervisors, and their work groups to assess the specific needs of your organization and design curriculum to meet the identified needs. Customized Workshops designed specifically for your department are often the most effective way to provide focused learning opportunities for your staff while meeting the needs of the organization.  
     
Certificate Series  
     
 
Conflict Communication Series
Customer Service Series
Develop Positive Workplaces Series
Developing Organizing Skills Series
Difficult People Series
Difficult Situations Series
Dreamweaver For UMass Websites
Effective Communication Series
Exploring Emotional Intell Series
Gender Differences Series
Managing Your Work Effectively
Mediation Certificate Program
Respectful Workplace Series
Supervise Student Workers Series
Training The Trainers Series
Working Productively Together Series
Workplace Writing Skills Series
 
     
Individual and Multi-Part Workshops  
 
Basic Mediation Skills
Being A Team Player
Conflict Management
Colleagues Coping With Loss
Dealing With Campus Violence
Defining Workplace Respect
Delivering Difficult Feedback
Developing Team Skills
Difficult People At Work
Difficult Student Worker Issues
E.B.B. And Flow
Effective Team Communication
E-mail and Info Overload
Ending Gossip & Negativity
Facebook 101
Generations At Work
Getting Along At Work
Getting Organized At Work
Having Difficult Conversations
Intermediate Mediation Series
Intermediate Mediation I
Intermediate Mediation II
Interpersonal Communication
Making It Brief
Managing Crucial Conversations
Men & Women Communication
Men & Women In Conflict
Men & Women On Teams
Notice Your Tone
Organizational Communication
Organizational Skills
Orientation of Student Workers
Racial Diversity And Me
Respect In the Workplace
Reviewing Writing Basics
Solving Team Problems
Speaking In Public With Ease
Supervising Student Workers
Surviving Difficult People
Taming Your Inner Critic
Team Challenges
The Domino Effect Of Change
Understanding Yourself With MBTI
Updating The Golden Rule
Walking The Talk
Web Tools Overview
Working Productively With Others
Workplace Negativity
Young & Seasoned Professionals
 
Please call 413-545-1787
 
 
© 2006 University of Massachusetts Amherst. Site Policies.
This site is maintained by Workplace Learning & Development