Employee Development  
     
Certificate Series  
  Certificate series are three or four session courses design to offer employees an opportunity to study a skill area in-depth. Certificate Series are generally offered both as in-depth learning opportunities and as Individual Workshops that support workplace skill development in specific topic areas. If all workshops in a series are completed, employees will receive a certificate of completion.  
     
 
Customer Service
Creating A Postive Work Environment
Dealing With Difficult Situations And Conflict at Work
Developing Organizational Skills To Be More Effective In the Workplace
Developing Effective Teams
Exploring Emotional Intelligence
He Said/She Said: Gender Differences In The Workplace
Making A Commitment To Better Communication
Mediation Certificate Program
Respectful Workplace
Supervising Student Workers
Training The Trainers
What Should I Do?: Dealing With Challenging Workplace Situations
 
     
Individual Workshops  
  The following workshops are designed to support employee growth and skill development. Many of these workshops are included in a Certificate Series, however, they can also be taken separately (unless otherwise noted).  
 
Becoming An Effective Communicator
Building Relationships Through Communication
Contributing To Effective Organizational Communiation
Customer Service In A Multicultural Society
Creating A Healthy Attitude And Environment: Putting It In Practice
Dealing With Challenging Customer Service Situations
Developing Team Skills
Did You Hear About...: Dealing With Gossip and Other Common Workplace Challenges
Essential Customer Service Skills
Hiring And Orienting Student Workers
How Do I Get Myself Out Of This Mess?
Identifying And Challenging Your Inner Critic
Managing Our Time And Energy
Organizing Ourselves And Our Work
Preventing and Dealing With Workplace Violence
“R-E-S-P-E-C-T Find Out What It Means To Me” And Others
Retaining And Motivating Student Workers
Sugar and Spice vs. Snakes and Snails: Conflict Resolution Between Men and Women
Supervising Student Workers
Teamwork: Competition or Collaboration?
The Golden Rule And How It Gets In Our Way
Understanding The Negative Vortex In Your World
Walking The Talk
What Happens When The Schoolyard Bully Grows Up?
Why Can’t  We All Just Get Along?
What Do I Do Now?
Working More Productively With Others
What Makes A Team
What To Do When Things Go Wrong
You Just Don't Understand!: Communication Style Differences Between Men and Women
 
Please call 413-545-1787
 
 
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