Employee Development  
     
Certificate Series  
  Certificate series are three or four session courses design to offer employees an opportunity to study a skill area in-depth. Certificate Series are generally offered both as in-depth learning opportunities and as Individual Workshops that support workplace skill development in specific topic areas. If all workshops in a series are completed, employees will receive a certificate of completion.  
     
 
Customer Service Series
Develop Positive Workplaces Series
Developing Organizing Skills Series
Developing Effective Teams Series
Difficult People Series
Difficult Situations Series
Effective Communication Series
Exploring Emotional Intell Series
Gender Differences Series
Mediation Certificate Program
Respectful Workplace Series
Supervise Students Series
Training The Trainers Series
Using MS Excel 2007 Effectively Series
Using MS Word 2007 Effectively Series
Working Productively Together Series
Workplace Writing Skills Series
 
     
Individual and Multi-Part Workshops  
  The following workshops are designed to support employee growth and skill development. Many of these workshops are included in a Certificate Series, however, they can also be taken separately (unless otherwise noted).  
 
Advanced Excel 2007
Advanced Word 2007
Basic Customer Service Skills
Basic Mediation Skills
Being A Team Player
Bullying In The Workplace
Conflict Management
Colleagues Coping With Loss
Creating A Positive Workplace
Dealing With Campus Violence
Defining Workplace Respect
Delivering Difficult Feedback
Developing Team Skills
Difficult People At Work
Difficult Student Workers
E.B.B. And Flow
Effective Team Communication
E-mail and Info Overload
Ending Gossip & Negativity
Excel 2007 Drop_In Session
Facebook 101
Facebook 101-I
Facebook 101-II
Generations At Work
Getting Along At Work
Getting Organized At Work
Having Difficult Conversations
Intermediate Excel 2007
Intermediate Mediation Series
Intermediate Mediation I
Intermediate Mediation II
Intermediate Word 2007
Interpersonal Communication
Introduction to Excel 2007
Introduction to Word 2007
Making It Brief
Manage E-mail And Info. Overload
Managing Challenging Customers
Managing Crucial Conversations
Managing Multiple Generations
Men & Women Communication
Men & Women In Conflict
Men & Women On Teams
Multicultural Customer Service
Notice Your Tone
Organizational Communication
Organizational Skills
Orientation of Student Workers
Racial Diversity And Me
Respect In the Workplace
Reviewing Writing Basics
Running Effetive Meetings
Solving Team Problems
Speaking In Public With Ease
Supervising Student Workers
Surviving Difficult People
Taming Your Inner Critic
Team Challenges
The Domino Effect Of Change
Time Management
Understanding Yourself With MBTI
Updating The Golden Rule
Walking The Talk
Web Tools Overview
What Makes A Team?
Word 2007 Drop-In Session
Working Productively With Others
Workplace Negativity
Young & Seasoned Professionals
 
Please call 413-545-1787
 
 
© 2006 University of Massachusetts Amherst. Site Policies.
This site is maintained by Workplace Learning & Development