Workplace Learning & Development

Promoting Employee and Organizational Growth and Development
(413) 545-1787

WLD Team

Margaret is the Director for Workplace Learning & Development. She has extensive experience in the design and facilitation of workshops and seminars for public sector employees and organizations, with particular emphasis on: supervisory leadership development, diversity issues, teambuilding, organizational skills, respectful workplace, managing in a unionized contexts, and customer service. She has a strong organizational development background in strategic planning, facilitated retreats, organizational problem-solving, and developmental coaching of supervisors and managers.

In 1985, Margaret began her career at UMass in...

R. Jamaal Downey

R. Jamaal Downey is currently a doctoral candidate at UMass Amherst.

His personal story and academic interest converge around: identity; language, ideology and consciousness; pedagogy, and epistemology.

Gerald Fonville

Gerald is currently in a doctoral program at the UMASS School of Education.  He became a member of the Workplace Learning & Development team in September 2010.

Vanessa Kehler

Van Kehler is the Office Manager for Workplace Learning & Development.  She is also responsible for developing and maintaining the WLD Website, and helping to organize the workshops.  Van has lived in many states throughout the U.S., settling in Massachusetts in 1987.   She is both a graduate and a 29+ year employee of UMass. 

Paul Papierski joins the Workplace Learning and Development team as its newest Employee and Organizational Development Specialist. He brings an extensive background in employee and manager development, performance improvement, coaching employees and facilitating programs. He has worked in the Learning and Development area for over 15 years.

He previously worked in a large national nonprofit as well as various Massachusetts municipalities and state agencies during the course of his career. He holds a MA in International and Intercultural Management with a Human Resource Management focus.

He is a beekeeper, and is constantly...

Melissa Scheid Frantz, WLD

Melissa Scheid Frantz recently joined Workplace Learning & Development in summer 2015 as the Employee & Organization Development Specialist. Melissa has extensive experience working in higher education with an emphasis on diversity and social justice. She possesses a strong background in facilitation, workshop design, management and supervision, and program development.

Since 1997, Melissa has worked in organizational diversity management, multicultural and international education, and student affairs.  She holds a MA in International & Intercultural Management and is a fine artist who, instead of using brushes, paints...