Margaret is the Director for Workplace Learning & Development. She has extensive experience as an organization development consultant and in the design and facilitation of workshops and seminars for public sector employees and organizations, with particular emphasis on: supervisory leadership development, respectful and inclusive workplace practices, managing in unionized contexts, and customer service. She has a strong organizational development background in strategic planning,... read more about Margaret Arsenault
Maria Joined the WLD team as an office manager in August 2019. Contact Maria if you have any questions about workshops!
R. Jamaal Downey
R. Jamaal Downey is currently a doctoral candidate at UMass Amherst.
His personal story and academic interest converge around: identity; language, ideology and consciousness; pedagogy, and epistemology.
Nichol C. McCarter
Nichol C. McCarter is currently a graduate student at UMass Amherst in the English program. Her studies focus on a critical analysis of how rhetoric and literature affect the human consciousness through the lens of environmental issues, queer studies, animal studies, disability studies, and their intersections with one another. Outside of her work at UMass, she works as the program coordinator for Central Connecticut State University's LGBT Center. She deeply believes in the philosophy that... read more about Nichol C. McCarter
Paul Papierski joins the Workplace Learning and Development team as an Employee and Organizational Development Specialist. He brings an extensive background in employee and manager development, performance improvement, coaching employees and facilitating programs. He has worked in the Learning and Development area for over 15 years.
He previously worked in a large national nonprofit as well as various Massachusetts municipalities and state agencies during the course... read more about Paul Papierski
Melissa Scheid Frantz
Melissa is an Employee & Organizational Development Specialist at WL&D. Melissa has 20+ years of experience working in higher education with an emphasis on multicultural student services and inclusion. She possesses a strong background in facilitation, workshop design, management and supervision, and inclusive practices. Melissa is a certified professional diversity coach through CoachDiversity Institute and an Associate Certified Coach through the International Coach Federation; she... read more about Melissa Scheid Frantz
Jia joined the Workplace Learning & Development team as Instructional Designer in Fall 2018. She holds a M.Ed in Learning, Media and Technology. Besides Instructional Designer, she is also an Educational Technology Consultant with her own documentation website, a Technology room volunteer in Boys & Girls Club of Greater Holyoke who is ready to help at any time.
Jia believes in Education Equity: “When a flower doesn’t bloom, you fix the environment in which it grows, not the... read more about Jia Zhuang