Workplace Learning & Development

Promoting Employee and Organizational Growth and Development
(413) 545-1787

WLD Staff

Margaret is the Director for Workplace Learning & Development. She has extensive experience as an organization development consultant and in the design and facilitation of workshops and seminars for public sector employees and organizations, with particular emphasis on: supervisory leadership development, respectful and inclusive workplace... read more about Margaret Arsenault

Maria Joined the WLD team as an office manager in August 2019. Contact Maria if you have any questions about workshops! 

R. Jamaal Downey

R. Jamaal Downey is currently a doctoral candidate at UMass Amherst.

His personal story and academic interest converge around: identity; language, ideology and consciousness; pedagogy, and epistemology.

Nichol C. McCarter is currently a graduate student at UMass Amherst in the English program. Her studies focus on a critical analysis of how rhetoric and literature affect the human consciousness through the lens of environmental issues, queer studies, animal studies, disability studies, and their intersections with one another. Outside of her... read more about Nichol C. McCarter

Paul Papierski

Paul Papierski joins the Workplace Learning and Development team as a Senior Organizational Development Consultant. He brings an extensive background in employee and manager development, performance improvement, coaching employees and facilitating programs. He has worked in the Learning and Development area for over 15 years.... read more about Paul Papierski

Melissa Scheid Frantz, WLD

Melissa is a Senior Organizational Development Consultant at WL&D. Melissa has 20+ years of experience working in higher education with an emphasis on multicultural student services and inclusion. She possesses a strong background in facilitation, workshop design, management and supervision, and inclusive practices. Melissa is a certified... read more about Melissa Scheid Frantz

Jia Zhuang

Jia joined the Workplace Learning & Development team as Instructional Designer in Fall 2018. She holds a M.Ed in Learning, Media and Technology. Besides Instructional Designer, she is also an Educational Technology Consultant with her own documentation website, a Technology room volunteer in Boys & Girls Club of Greater Holyoke who is... read more about Jia Zhuang