Workplace Learning & Development

Promoting Employee and Organizational Growth and Development
(413) 545-1787

WLD Staff

Margaret is the Director for Workplace Learning & Development. She has extensive experience as an organization development consultant and in the design and facilitation of workshops and seminars for public sector employees and organizations, with particular emphasis on: supervisory leadership development, respectful and inclusive workplace practices, managing in unionized contexts, and customer service. She has a strong organizational development background in strategic planning, organizational problem-solving, and developmental coaching of supervisors and managers.  

In 1985, Margaret began her career at UMass in Student...

R. Jamaal Downey

R. Jamaal Downey is currently a doctoral candidate at UMass Amherst.

His personal story and academic interest converge around: identity; language, ideology and consciousness; pedagogy, and epistemology.

V kehler

Van Kehler is the Office Manager for Workplace Learning & Development.  She is also responsible for developing and maintaining the WLD Website, and helping to organize the workshops.  Van has lived in many states throughout the U.S., settling in Massachusetts in 1987.  She is both a graduate and a 30+ year employee of UMass. 

Paul Papierski joins the Workplace Learning and Development team as its newest Employee and Organizational Development Specialist. He brings an extensive background in employee and manager development, performance improvement, coaching employees and facilitating programs. He has worked in the Learning and Development area for over 15 years.

He previously worked in a large national nonprofit as well as various Massachusetts municipalities and state agencies during the course of his career. He holds a MA in International and Intercultural Management with a Human Resource Management focus.

He is a member of the Samara Fund...

Melissa Scheid Frantz, WLD

Melissa is an Employee & Organizational Development Specialist at WL&D. Melissa has 20+ years of experience working in higher education with an emphasis on multicultural student services and inclusion. She possesses a strong background in facilitation, workshop design, management and supervision, and inclusive practices. Melissa is a certified professional diversity coach through CoachDiversity Institute and an Associate Certified Coach through the International Coach Federation; she is also a certified practitioner for administering the Myers Brigg Type Indicator®. She holds an MA in International & Intercultural Management...

Jia Zhuang

Jia joined the Workplace Learning & Development team as Instructional Designer in Fall 2018. She holds a M.Ed in Learning, Media and Technology.

Besides Instructional Designer, she is also an Educational Technology Consultant with her own documentation website, a Technology room volunteer in Boys & Girls Club of Greater Holyoke who is ready to help at any time.

Jia believes in Education Equity: “When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.” Her current career, as well as her former experience, have focused on providing efficient and innovative instructional education for...