What's Available To Support You

There are many campus resources to support you in your role as a supervisor. No one has to go it alone.

When you have questions:

First contact your own manager and/or personnel coordinator in your area. For area-specific help, you can also contact the Administrative Officers of each Vice Chancellery:

• Academic Affairs Donna Marino, 413-545-2554 
• Administration & Finance - Ruth Yanka, 413-545-1581 
• Chancellor's Area - Donna Marino, 413-545-2554 
• Development & Alumni Relations - Sharon Kubin, 413-545-5482
• Research & Engagement - Lisa Liebowitz, 413-545-3881 
• Student Affairs & Campus Life - Gail Matthews, 413-545-2300

Please see Support Offices for Supervisors and Managers for full listing.

Overview of the Benefits Office's Services

Provides UMass Amherst faculty and staff with benefits policy interpretation and benefit information.

Video: Kelly Pleasant, Benefits Supervisor

Labor Relations Information

Management administration/interpretation of Union Contracts. (Faculty and GEO contracts are administered by the Provost's office.)

Video: Nick Marshall, Director, Labor Relations

Workplace Learning & Development

Provides professional growth and development opportunities for employees, supervisors and managers, and organizations including:

• The Supervisory Development Leadership Program
• Consultation services for managers and supervisors

Video: Linda Marchesani, Director, Workplace Learning & Development

Faculty Staff Assistance program (FSAP)

An assistance and counseling program for all staff on campus. FSAP offers individual supervisory consultations to help manage a difficult employee situation or refer a specific employee to the program.

Video: Overview of FSAP Services, Tim Scott, director, FSAP

The Office of Equal Opportunity & Diversity (EOD)

Responsible for overseeing, monitoring, investigating and implementing all policies related to Equal Opportunity and Affirmative Action.

Video: Overview of EOD services and policies, Debora Ferreira, Executive Director, EOD

Ombuds Office

Helps to resolve conflicts; provides a neutral third party and mediates disputes.

Video: Overview of the Ombuds' Services, Catherine Porter, Ombudsperson

Supervisor and Manager Toolkit

This resource details the services listed above and many more - including University Policies and Procedures - to assist you in your supervisory role. Take a few moments to explore or bookmark it for future reference.

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