Understanding Crucial Conversations

Start Date: 
Fri, March 7, 2014
End Date: 
Fri, March 7, 2014
Time: 
1 - 4pm
Location: 
Campus Center
Room: 
163C
Available To: 
UMass faculty, staff and the public
Category: 
Description:

This is session 2 of the Conflict Communication series.

This session will define crucial conversations and identify how you communicate when conversations are crucial.  Explore a 7-step Crucial conversation model and practice developing workable solutions using this model.