Support Offices

Human Resources (HR)

HR serves employees and managers with a primary role to:

  • Help managers and supervisors build a sense of common interest and achieve department and University objectives
  • Help employees build career resilience and attain professional objectives
  • Build a climate in which differences are accepted and valued and where employees are respected and treated fairly
  • Promote an environment that supports healthy, balanced, and safe lifestyles

Benefits for UMass Faculty and Staff

Provides UMass Amherst faculty and staff with benefits policy interpretation, employee counseling, training, materials, operational support, and other services necessary to maintain UMass-sponsored benefits, such as group insurance, retirement, workers compensation and claims management. 

Benefits (sick, personal, vacation, bereavement time, sick leave bank) Unique To Staff In A Position Represented By:

Classification and Compensation 

Responsibilities of the HR Classification and Compensation unit: Develops labor market salary information. Coordinates the staff job classification process, (not faculty). Consults with hiring managers on job design, staffing issues, salary offers, promotional increases and appropriate titles. Administers the salary program, including classification, reclassification, merit pay, and equity adjustments. See Total Compensation at UMass Amherst.

Salary Administration Overseeing Employee Compensation

Provides guidance and education to hiring authorities, employees, and the general public regarding recruitment and hiring practices and procedures for staff. Provides for the temporary staffing needs of the campus. Posts notices of classified, temporary and professional staff job openings. 

Employment

Provides guidance and education to hiring authorities, employees, and the general public regarding recruitment and hiring practices and procedures for staff. Provides for the temporary staffing needs of the campus.  Posts notices of classified, temporary and professional staff job openings

Payroll

Oversees the Amherst campus payroll and time-reporting activities. Generates employee paychecks and pay statements.

Labor Relations

Administers the PSU/MTA, AFSCME, USA/MTA, UAW (RA) and IBPO contracts (GEO and MSP contracts are administered by the Provost’s Office). Provides direction and advisory services to campus management in the administration of collective bargaining agreements. Works with supervisors and managers understand and interpret union contracts

Workplace Learning and Development

Provides educational opportunities, professional development and organization consulting for faculty, staff, managers and supervisors and for departments on and off campus. For new and current supervisors we offer, New Supervisor Orientation and a six session Supervisory Leadership Development Program (SLDP).

Labor Management and Workplace Education

This program, a partnership between labor and management, directs its services to meeting the needs of AFSCME, USA/MTA, PSU/MTA and non-unit classified employees at the university, as well as off campus programs to enhance worker skills and competencies.

Other Resource Offices

  • The Office of Equal Opportunity and Diversity (EO&D): Administers internal discrimination grievance procedures and conducts investigations relative to affirmative action and equal opportunity complaints. Administers the University Sexual Harassment Policy and provides advice and counsel to the campus community on all related issues
  • Faculty Staff and Assistance Program (FSAP): The FSAP is a free, confidential service offering information, supervisory consultations and referrals for employees of UMass Amherst and the UMass Five College Federal Credit Union, and for members of the Graduate Employee Organization at UMass Amherst.
  • The Ombuds Office: Mandate of the Ombuds Office: To ensure that all students and employees receive fair and equitable treatment within the UMass Amherst system. To make recommendations, where appropriate, for general changes in university structures and procedures, and to stimulate discussion of wider institutional issues.