Workplace Learning & Development - University of Massachusetts Amherst

	You are here :	Home > Sitemap

Sitemap


	Certificate Series
		Creating A Positive Work Environment
		Customer Service Series
		Dealing With Difficult Situations And Conflict At Work
		Developing Multicultural Competency
		Developing Organizational Skills To Be More Effective In The Workplace
		Developing Effective Teams In The Workplace
		How Do I Deal With All This Stuff?
		Making A Commitment To Better Communication
		Mediation Certificate Program
		Respectful Workplace
		Supervising Student Workers
	Individual Workshops
		Becoming an effective communicator
		Building relationships through communication
		Basic customer-service skills
		Contributing to effective organizational communiation
		Customer service in a multicultural society
		Creating a healthy attitude and environment: putting it in practice
		Dealing with challenging customer –service situations
		Developing team skills
		Hiring and orienting student workers
		How do i get myself out of this mess?
		Identifying and challenging your inner critic
		Managing our time and energy
		Organizing ourselves and our work
		“R-E-S-P-E-C-T find out what it means to me” and others
		Retaining and motivating student workers
		Supervising student workers
		The golden rule and how it gets in our way -
		Understanding the negative vortex in your world
		Walking the talk
		Why can’t we all just get along
		What do i do now?
		Working productively with others
		What makes a team
		What to do when things go wrong


		Back Care: Staying Well At Work
		Building A Sound Financial Home
		Coping With Chronic Illness
		Dealing With Aging Parents
		Gentle Kripalu Yoga
		Get Moving UMASS
		Horticultural Therapy
		Is It Time For Me To Go Back To School
		Mapping Your Retirement Plan
		Retirement: The Emotional Aspects
		Time To Get Fit: How You Can Fit Physical Activity Into Your Busty Schedule


		Adult CPR/AED
		Back Care and Lifting Safety
		Ergonomics and Common Computer Related Issues
		Food Safety
		Indoor Air Quality


		Corporate Travel Card AccessOnline Training
		Managing Corporate Card Travel Reimbursement
		Parental Leave Workshop
		The State Retirement System
		University Without Walls
		Violence In The Workplace


	SLDP Course
		Option I- Six-week Sessions
		Option II-Monthly sessions
	Workshops for Supervisors(short description)
		The healthy and effective supervisor
		Understanding the discipline process
		Understanding the union contracts and the role of supervisors
	Coaching


	Workshops
		For staff: the basics of performance management and creation of performance goals
		For supervisors: writing effective job descriptions
		Understanding the performance evaluation systems for all staff
	Certificate Series
		Performance management certificiate series


		Mediation Services
		Meeting/Retreat Planning and Facilitation
		Organizational Assessment
		Strategic Planning
		Supervisor Consultations


	Summary Page
		Workplace Skill Development
		Personal Effectiveness and Wellness
		Environmental Health and Safety
		UMass Information and Systems