Series
Following is a list of Certificate Series and Workshop Series.
Create a Respectful Workplace
Series Type:Workshop SeriesRespectful workplaces have a significant impact on employees; increasing overall productivity, empowering when managing change, and even enjoying work. As workplaces become more diverse, employees are benefitting in numerous ways from the differing views, backgrounds, and identities. However, these differences can sometimes manifest in behaviors that lead to disrespect and increased conflict.
This two-part workshop focuses on behaviors that create a respectful workplace and learning how to take action through bystander awareness training to maintain a respectful workplace.
Bystander Awareness
Start Date:Wed, May 22, 2013End Date:Wed, May 22, 2013Time:9am - NoonLocation:Room:904-08Available To:UMass faculty, staff and the publicRelated Series:Instructor:Category:Description:Explore the role of the bystander in maintaining a respectful workplace. Learn individual approaches to first notice and then deal with inappropriate behaviors, such as bullying and harassment, and practice intervention skills.
Part 2 of the CREATE A RESPECTFUL WORKPLACE series.
Workshops in this series:
Customer Service Certificate Series
Series Type:Certificate SeriesUMass employees play an integral role in the success and reputation of this institution. Every interaction with customers is an opportunity to support the mission and goals of this campus. This series provides learning opportunities to understand and practice skills, and create processes that support excellence in customer service in this diverse and changing world.
Diversity Matters: Certificate Series
Series Type:Certificate SeriesLearn how each of us contributes to, and has a role in, creating the diversity of our campus community and a responsibility to help maintain a harassment and discrimination-free workplace.
DreamWeaver For UMass Websites: Certificate Series
Series Type:Certificate SeriesAdobe Dreamweaver is a state-of-the-art application for web development. This series will discuss how to maintain your existing UMass websites and how to create new ones, using Dreamweaver functionality, to make it as easy as possible. Those who attend all three consecutive sessions will be entitled to one hour of free follow-up consultation after the last session. You determine the content!
Editing and Proofreading: Workshop Series
Series Type:Workshop SeriesFrom formal publications to informal emails, how documents look is just as important as their content. In this two-part workshop, participants will review grammar fundamentals, differentiate between the editing and proofreading process, and learn tips and techniques needed to edit and proofread their work with success.
Financial Planning for Retirement: Workshop Series
Series Type:Workshop SeriesAre you ready to retire? This series will help you to calculate your retirement needs and show you the tools to achieve and maintain your retirement goals.
Please note: SERS the ORP & GIC retiree benefits will not be covered in this workshop.
Financial Transactions: Certificate Series
Series Type:Certificate SeriesCore training on policies and procedures related to effectively completing campus financial transactions.
Supervisory Leadership Development Program (SLDP): Certificate Series
Series Type:Certificate SeriesThis certificate program offers in-depth learning for supervisors and managers who seek to establish or enhance the broad range of knowledge, skills, and abilities required for effective supervision. The program covers topics such as performance management, dealing with employee conflicts, organizing and delegating work, and implementing campus policies. Organized around four compentencies of managing self, others, the work, and the system, the course offers both new and seasoned supervisors an opportunity to learn collaboratively with supervisors from across campus.
Please note: Individual sessions in this course cannot be taken separately.
Travel Payment Processing: Certificate Workshop
Series Type:Certificate SeriesPlanning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.
You only need to attend one Travel Payment Processing workshop for this certificate.
Travel Payment Processing - Jun
Start Date:Wed, June 12, 2013End Date:Wed, June 12, 2013Time:9:30am - 11:30amLocation:Room:407Available To:UMass faculty and staffRelated Series:Instructor:Category:Description:Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.
Travel Payment Processing - Jul
Start Date:Wed, July 10, 2013End Date:Wed, July 10, 2013Time:9:30am - 11:30amLocation:Room:407Available To:UMass faculty and staffRelated Series:Instructor:Category:Description:Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.
Travel Payment Processing - Aug
Start Date:Wed, August 14, 2013End Date:Wed, August 14, 2013Time:9:30am - 11:30amLocation:Room:407Available To:UMass faculty and staffRelated Series:Instructor:Category:Description:Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.
Workshops in this series:
University Budgeting: Certificate Series
Series Type:Certificate SeriesThis Budget Office workshop series covers essential budgeting skills and responsibilities, including campus practices for creating and monitoring a budget.
Using Microsoft Excel 2010: Certificate Series
Series Type:Certificate SeriesMicrosoft Excel 2010 is about more than crunching numbers! Learn what it can do and how best to use it.
Pre-requisites: Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
Those who attend all three workshops will be entitled to one free hour of follow-up consultation after the last workshop.
Using Microsoft Word 2010: Certificate Series
Series Type:Certificate SeriesStruggling with Word 2010 can be frustrating; knowing how to use Microsoft Word 2010 effectively can make work productive and successful. People, who have been using Word for some time, may find switching to the new version challenging. Learn how to edit text efficiently, format documents consistently, and create mailing lists, flyers or newsletters.
Pre-requistes: Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
Sessions may be taken as individual workshops. Those who attend all three sessions will be entitled to one free hour of follow-up consultation after the last workshop. You determine the content!


