We provide a wide range of workshops on both respectful workplace issues and specific diversity topics. These range from topics such as “Customer Service in a Multicultural Society” to “Addressing Inappropriate or Disrespectful Behavior in the Workplace."

Our consultants work with and can provide assistance to CDSJ teams on the campus. We help teams to develop goals, identify measures for success, create and deliver workshops, and review organizational practices and policies for bias.

Our consultants provide a wide range of assessment tools and processes to assist you in understanding your successes and challenges around diversity topics. These tools may range in complexity from simple one-page questionnaires to multi-process organizational audits that can include surveying and/or interviewing employees, students, and other customers.

We offer a wide range of respectful workplace and diversity topic videos as part of our Workplace Learning & Development Library. Our videos address specifc topics such as customer service and multicultural team development, as well as, workplace racism, homophobia, and other diversity issues. Videos may be borrowed by any UMass employee for educational use in your workplace. The WL&D staff is also available to help you develop questions and facilitation strategies for post-viewing discussions with your work group.