Multicultural Customer Service

Start Date: 
Thu, February 27, 2014
End Date: 
Thu, February 27, 2014
Time: 
9am - noon
Location: 
Goodell Building
Room: 
303, conference room 1
Available To: 
UMass faculty, staff and the public
Series: 
Customer Service
Instructor: 
Category: 
Description:

This is session 3 of the Customer Service series.

Learn how cultural lenses influence our work, how to recognize when cultural differences impact our service effectiveness and the practices for assuring cultural sensitivity in customer service to improve your workplace’s multicultural effectiveness.