Multicultural Customer Service

Start Date: 
Tue, March 5, 2013
End Date: 
Tue, March 5, 2013
Time: 
9am - Noon
Location: 
Campus Center
Room: 
168C
Available To: 
UMass faculty, staff and the public
Related Series: 
Customer Service Certificate Series
Instructor: 
Gerald Fonville
Category: 
Workplace Skills
Description:

Learn how cultural lenses influence our work, how to recognize when cultural differences impact our service effectiveness and the practices for assuring cultural sensitivity in customer service to improve your workplace’s multicultural effectiveness. 

This is Part 3 of the CUSTOMER SERVICE series.