Workplace Learning & Development

Promoting Employee and Organizational Growth and Development
(413) 545-1787

Margaret Arsenault

Margaret is the Director for Workplace Learning & Development. She has extensive experience in the design and facilitation of workshops and seminars for public sector employees and organizations, with particular emphasis on: supervisory leadership development, diversity issues, teambuilding, organizational skills, respectful workplace, managing in a unionized contexts, and customer service. She has a strong organizational development background in strategic planning, facilitated retreats, organizational problem-solving, and developmental coaching of supervisors and managers.

In 1985, Margaret began her career at UMass in Student Affairs as an advisor in Student Activities, eventually heading Campus Activities  Student Leadership Program. Margaret joined Workplace Learning and Development in 1998. She has taught in the School of Education, and was an instructor in the Dean’s Book course, Commonwealth Honors College.

Margaret has a M.Ed. in Organizational Development and a B.S. in Business with a focus on Human Resources. She is certified in mediation, Myers-Briggs Temperament Assessment and quality tools training.  Margaret has attended the College of Executive Coaching. Her community work has included participation in volunteer efforts in New Orleans, following Hurricane Katrina.  Margaret is also a puppeteer with Picture Book Theatre, performing at the Eric Carle Museum for Picture Book Art.