Managing Challenging Customers

Start Date: 
Thu, February 20, 2014
End Date: 
Thu, February 20, 2014
Time: 
9am - noon
Location: 
Campus Center
Room: 
903
Available To: 
UMass faculty, staff and the public
Series: 
Customer Service
Instructor: 
Category: 
Description:

This is session 2 of the the Customer Service series.

Solve problems with customer service, deal successfully with difficult customers, anticipate, prevent and defuse difficult situations.  Learn how to spot warning signs of a possible violent customer, know when to ask for help, and recognize your own customer service hot spots.