Managing Challenging Customers

Start Date: 
Tue, February 26, 2013
End Date: 
Tue, February 26, 2013
Time: 
9am - Noon
Location: 
Campus Center
Room: 
168C
Available To: 
UMass faculty, staff and the public
Related Series: 
Customer Service Certificate Series
Instructor: 
Gerald Fonville
Category: 
Workplace Skills
Description:

Solve problems with customer service, deal successfully with difficult customers, anticipate, prevent and defuse difficult situations.  Learn how to spot warning signs of a possible violent customer, know when to ask for help, and recognize your own customer service hot spots. 

This is Part 2 of the CUSTOMER SERVICE series.