Certificate Series Sessions

A Certificate Series consists of workshops that are designed to offer you an in-depth study of a particular skill area.  You may participate in one or all workshops, but participants who complete all of the workshops that make up the series are awarded a Certificate of Completion.

A Certificate of Completion recognizes your commitment to professional development and is an important accomplishment towards your lateral and upward mobility. To receive a certificate for a multiple workshop certificate series, you must take each workshop in sequence. You do not necessarily need to complete the series in one semester, but you must take each workshop in sequence.

  • Customer Service Certificate Series

    Series Type: 
    Certificate Series

    UMass employees play an integral role in the success and reputation of this institution.  Every interaction with customers is an opportunity to support the mission and goals of this campus.  This series provides learning opportunities to understand and practice skills, and create processes that support excellence in customer service in this diverse and changing world.

      Workshops in this series:

    1. Basic Customer Service Skills

      Start Date: 
      Tue, February 19, 2013
      End Date: 
      Tue, February 19, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      168C
      Available To: 
      UMass faculty, staff and the public
      Related Series: 
      Customer Service Certificate Series
      Instructor: 
      Gerald Fonville
      Category: 
      Workplace Skills
      Description:

      Learn how to provide excellent customer service, use self-evaluation to gauge your service effectiveness, implement successful in-person and phone customer interaction, and apply customer service practices to your workplace. 

       

      This is Part 1 of the CUSTOMER SERVICE series.

    2. Managing Challenging Customers

      Start Date: 
      Tue, February 26, 2013
      End Date: 
      Tue, February 26, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      168C
      Available To: 
      UMass faculty, staff and the public
      Related Series: 
      Customer Service Certificate Series
      Instructor: 
      Gerald Fonville
      Category: 
      Workplace Skills
      Description:

      Solve problems with customer service, deal successfully with difficult customers, anticipate, prevent and defuse difficult situations.  Learn how to spot warning signs of a possible violent customer, know when to ask for help, and recognize your own customer service hot spots. 

      This is Part 2 of the CUSTOMER SERVICE series.                      

    3. Multicultural Customer Service

      Start Date: 
      Tue, March 5, 2013
      End Date: 
      Tue, March 5, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      168C
      Available To: 
      UMass faculty, staff and the public
      Related Series: 
      Customer Service Certificate Series
      Instructor: 
      Gerald Fonville
      Category: 
      Workplace Skills
      Description:

      Learn how cultural lenses influence our work, how to recognize when cultural differences impact our service effectiveness and the practices for assuring cultural sensitivity in customer service to improve your workplace’s multicultural effectiveness. 

      This is Part 3 of the CUSTOMER SERVICE series.

  • Diversity Matters: Certificate Series

    Series Type: 
    Certificate Series

    Learn how each of us contributes to, and has a role in, creating the diversity of our campus community and a responsibility to help maintain a harassment and discrimination-free workplace.

      Workshops in this series:

    1. Sexual Harassment Prevention - Diversity Matters Session 1

      Start Date: 
      Thu, February 28, 2013
      End Date: 
      Thu, February 28, 2013
      Time: 
      9:30am - 11am
      Location: 
      Campus Center
      Room: 
      803
      Available To: 
      UMass faculty and staff
      Related Series: 
      Diversity Matters: Certificate Series
      Instructor: 
      Sarah Green
      Category: 
      Working At UMass
      Description:

      This workshop will give an overview of sexual harassment and sexual assault, and how to prevent these from occurring on campus.

       

      This is part 1 of the DIVERSITY MATTERS series.

      For Sexual Harassment Prevention - Mandatory for New Faculty & Staff, please check for workshops held on Feb 21, March 21 & Apr 18.

    2. Responding To Complaints - Diversity Matters Session 2

      Start Date: 
      Thu, March 28, 2013
      End Date: 
      Thu, March 28, 2013
      Time: 
      9:30am - 11am
      Location: 
      Campus Center
      Room: 
      803
      Available To: 
      UMass faculty and staff
      Related Series: 
      Diversity Matters: Certificate Series
      Instructor: 
      Sarah Green
      Category: 
      Working At UMass
      Description:

      This course will cover taking the appropriate steps to prevent sexual harassment and how to respond effectively to sexual harassment complaints.

       

      This is Part 2 of the DIVERSITY MATTERS series.

    3. Diversity, Inclusion, and Equity - Diversity Matters Session 3

      Start Date: 
      Thu, April 25, 2013
      End Date: 
      Thu, April 25, 2013
      Time: 
      9:30am - 11am
      Location: 
      Campus Center
      Room: 
      803
      Available To: 
      UMass faculty and staff
      Related Series: 
      Diversity Matters: Certificate Series
      Instructor: 
      Sarah Green
      Category: 
      Working At UMass
      Description:

      Explore the benefits of a diverse workforce and learn to promote inclusion and equity in the workplace.  Explore your own diversity and discuss what diversity looks like in your area.  Develop skills for effective cross-cultural communication.  Learn to interact in a mutually beneficial way on a diverse campus.

       

      This ia Part 3 of the DIVERSITY MATTERS series.

  • DreamWeaver For UMass Websites: Certificate Series

    Series Type: 
    Certificate Series

    Adobe Dreamweaver is a state-of-the-art application for web development. This series will discuss how to maintain your existing UMass websites and how to create new ones, using Dreamweaver functionality, to make it as easy as possible. Those who attend all three consecutive sessions will be entitled to one hour of free follow-up consultation after the last session. You determine the content!

      Workshops in this series:

    1. Create and Maintain Websites

      Start Date: 
      Tue, March 12, 2013
      End Date: 
      Tue, March 12, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      DreamWeaver For UMass Websites: Certificate Series
      Instructor: 
      Kevin Skelly
      Stephen (Steve) Orszulak
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Learn how to make the connection to the server that enables the ability to update a website.  Explore the many features in Dreamweaver that can help you create a website, without an intimate knowledge of HTML programming. 

      This is Part 1 of the DREAMWEAVER FOR UMASS WEBSITES series.

    2. Make It Work For Everyone

      Start Date: 
      Tue, March 19, 2013
      End Date: 
      Tue, March 19, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      DreamWeaver For UMass Websites: Certificate Series
      Instructor: 
      Jeffery (Jeff) Corder
      Kevin Skelly
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Familiarize yourself with the UMass guidelines for website appearance, while learning the techniques to make your site more inclusive for all of your site viewers. 

      This is Part 2 of the DREAMWEAVER FOR UMASS WEBSITES series.

    3. Make It Look Right

      Start Date: 
      Tue, March 26, 2013
      End Date: 
      Tue, March 26, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      DreamWeaver For UMass Websites: Certificate Series
      Instructor: 
      Jeffery (Jeff) Corder
      Kevin Skelly
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Maintain a consistent look and feel throughout your website pages, by using Dreamweaver Templates, as well as Cascading Style Sheets. 

      This is Part 3 of the DREAMWEAVER FOR UMASS WEBSITES series.

  • Financial Transactions: Certificate Series

    Series Type: 
    Certificate Series

    Core training on policies and procedures related to effectively completing campus financial transactions.

      Workshops in this series:

    1. Procurement

      Start Date: 
      Thu, May 2, 2013
      End Date: 
      Thu, May 2, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      905-09
      Available To: 
      UMass faculty and staff
      Related Series: 
      Financial Transactions: Certificate Series
      Group Facilitator: 
      Procurement Office staff
      Category: 
      Working At UMass
      Description:

      Procurement department functions; including purchase order (PO) requirements, contracts and policies for purchasing, contract for services, requests for bids, ProCard/Travel Card, and Office-2-Office.

       

      This is Part 1 of the FINANCIAL TRANSACTIONS series.

    2. Disbursements and Receipts

      Start Date: 
      Thu, May 9, 2013
      End Date: 
      Thu, May 9, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      804-08
      Available To: 
      UMass faculty and staff
      Related Series: 
      Financial Transactions: Certificate Series
      Group Facilitator: 
      Controller's Office staff
      Category: 
      Working At UMass
      Description:

      Processing, accounts-payable, business-expense reimbursement, property and inventory purchases, cash handling and deposits, and internal control considerations.

                                                     

      This is Part 2 of the FINANCIAL TRANSACTIONS series.

  • Supervisory Leadership Development Program (SLDP): Certificate Series

    Series Type: 
    Certificate Series

    This certificate program offers in-depth learning for supervisors and managers who seek to establish or enhance the broad range of knowledge, skills, and abilities required for effective supervision.  The program covers topics such as performance management, dealing with employee conflicts, organizing and delegating work, and implementing campus policies.  Organized around four compentencies of managing self, others, the work, and the system, the course offers both new and seasoned supervisors an opportunity to learn collaboratively with supervisors from across campus.

    Please note:  Individual sessions in this course cannot be taken separately.

      Workshops in this series:

    1. Supervisory Leadership Development Program (SLDP)

      Start Date: 
      Thu, March 7, 2013
      End Date: 
      Thu, May 16, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      804-08
      Available To: 
      UMass faculty and staff
      Related Series: 
      Supervisory Leadership Development Program (SLDP): Certificate Series
      Instructor: 
      Gerald Fonville
      Margaret Arsenault
      Category: 
      For Managers & Supervisors
      Supervisor Leadership Development Program
      Description:

      This 6 week certificate program offers in-depth learning for supervisors and managers who seek to establish or enhance the broad range of knowledge, skills, and abilities required for effective supervision. The program covers topics such as performance management, dealing with employee conflicts, organizing and delegating work, and implementing campus policies.Organized around four competencies of managing self, others, the work, and the system, the course offers both new and seasoned supervisors an opportunity to learn collaboratively with supervisors from across campus.  

      Individual sessions in this course cannot be taken separately.

      The SLDP series is designed for staff and faculty who supervise and manage staff, faculty and/or graduate student staff.  WL&D offers a Supervising Student Workers Series in the Fall for staff who supervise undergraduate students.

       

  • Travel Payment Processing: Certificate Workshop

    Series Type: 
    Certificate Series

    Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

    You only need to attend one Travel Payment Processing workshop for this certificate. 

      Workshops in this series:

    1. Travel Payment Processing - Feb

      Start Date: 
      Wed, February 13, 2013
      End Date: 
      Wed, February 13, 2013
      Time: 
      9:30am - 11:30am
      Location: 
      Goodell Building
      Room: 
      407
      Available To: 
      UMass faculty and staff
      Related Series: 
      Travel Payment Processing: Certificate Workshop
      Instructor: 
      Amy Mathieu
      Category: 
      Working At UMass
      Description:

      Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

    2. Travel Payment Processing - Mar

      Canceled

      Start Date: 
      Wed, March 13, 2013
      End Date: 
      Wed, March 13, 2013
      Time: 
      9:30am - 11:30am
      Location: 
      Goodell Building
      Room: 
      407
      Available To: 
      UMass faculty and staff
      Related Series: 
      Travel Payment Processing: Certificate Workshop
      Instructor: 
      Amy Mathieu
      Category: 
      Working At UMass
      Description:

      We're sorry about the inconvenience, but this workshop has been CANCELED.

      If you need urgent training before April, please contact Amy Mathieu at 413-545-3341.

      Thank you!

      Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

    3. Travel Payment Processing - Apr

      Start Date: 
      Wed, April 10, 2013
      End Date: 
      Wed, April 10, 2013
      Time: 
      9:30am - 11:30am
      Location: 
      Goodell Building
      Room: 
      407
      Available To: 
      UMass faculty and staff
      Related Series: 
      Travel Payment Processing: Certificate Workshop
      Instructor: 
      Amy Mathieu
      Category: 
      Working At UMass
      Description:

      Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

    4. Travel Payment Processing - May

      Canceled

      Start Date: 
      Wed, May 8, 2013
      End Date: 
      Wed, May 8, 2013
      Time: 
      9:30am - 11:30am
      Location: 
      Goodell Building
      Room: 
      407
      Available To: 
      UMass faculty and staff
      Related Series: 
      Travel Payment Processing: Certificate Workshop
      Instructor: 
      Amy Mathieu
      Category: 
      Working At UMass
      Description:

      Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

    5. Travel Payment Processing - Jun

      Start Date: 
      Wed, June 12, 2013
      End Date: 
      Wed, June 12, 2013
      Time: 
      9:30am - 11:30am
      Location: 
      Goodell Building
      Room: 
      407
      Available To: 
      UMass faculty and staff
      Related Series: 
      Travel Payment Processing: Certificate Workshop
      Instructor: 
      Amy Mathieu
      Category: 
      Working At UMass
      Description:

      Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

    6. Travel Payment Processing - Jul

      Start Date: 
      Wed, July 10, 2013
      End Date: 
      Wed, July 10, 2013
      Time: 
      9:30am - 11:30am
      Location: 
      Goodell Building
      Room: 
      407
      Available To: 
      UMass faculty and staff
      Related Series: 
      Travel Payment Processing: Certificate Workshop
      Instructor: 
      Amy Mathieu
      Category: 
      Working At UMass
      Description:

      Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

    7. Travel Payment Processing - Aug

      Start Date: 
      Wed, August 14, 2013
      End Date: 
      Wed, August 14, 2013
      Time: 
      9:30am - 11:30am
      Location: 
      Goodell Building
      Room: 
      407
      Available To: 
      UMass faculty and staff
      Related Series: 
      Travel Payment Processing: Certificate Workshop
      Instructor: 
      Amy Mathieu
      Category: 
      Working At UMass
      Description:

      Planning and paying for University travel, including policies and procedures, processing travel payments, and understanding PeopleSoft travel-expense reports.

  • University Budgeting: Certificate Series

    Series Type: 
    Certificate Series

    This Budget Office workshop series covers essential budgeting skills and responsibilities, including campus practices for creating and monitoring a budget.

      Workshops in this series:

    1. Budget Overview/Basic Finance

      Start Date: 
      Wed, February 27, 2013
      End Date: 
      Wed, February 27, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      917
      Available To: 
      UMass faculty and staff
      Related Series: 
      University Budgeting: Certificate Series
      Instructor: 
      Lynda Kamik
      Lynn McKenna
      Norm Gousy
      Category: 
      Working At UMass
      Description:

      Basic budgeting concepts and terms, budget timelines, the structure and funding of the campus budget, and the basics of fund accounting.

       

      This is Part 1 of the UNIVERSITY BUDGETING series.

    2. Campus Budget and Accounting Practice

      Start Date: 
      Wed, March 6, 2013
      End Date: 
      Wed, March 6, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      917
      Available To: 
      UMass faculty and staff
      Related Series: 
      University Budgeting: Certificate Series
      Instructor: 
      Lynda Kamik
      Lynn McKenna
      Norm Gousy
      Category: 
      Working At UMass
      Description:

      Campus accounting terminology and practices, budgeting practices, and the budgeting/accounting calendar.

       

      This is Part 2 of the UNIVERSITY BUDGETING series.

    3. Hands-On Manage Your Budget

      Start Date: 
      Wed, March 13, 2013
      End Date: 
      Wed, March 13, 2013
      Time: 
      9am - Noon
      Location: 
      Campus Center
      Room: 
      917
      Available To: 
      UMass faculty and staff
      Related Series: 
      University Budgeting: Certificate Series
      Instructor: 
      Lynda Kamik
      Lynn McKenna
      Norm Gousy
      Category: 
      Working At UMass
      Description:

      Reading PeopleSoft financial reports, monitoring budget performance, doing trend analysis, and using tools and techniques for dealing with challenging budget situations.

       

      This is Part 3 of the UNIVERSITY BUDGETING series.

  • Using Microsoft Excel 2010: Certificate Series

    Series Type: 
    Certificate Series

    Microsoft Excel 2010 is about more than crunching numbers!  Learn what it can do and how best to use it. 

    Pre-requisites:  Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document. 

    Those who attend all three workshops will be entitled to one free hour of follow-up consultation after the last workshop.

      Workshops in this series:

    1. Introduction To Excel 2010

      Start Date: 
      Thu, March 28, 2013
      End Date: 
      Thu, March 28, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      Using Microsoft Excel 2010: Certificate Series
      Instructor: 
      Elisa Campbell
      Kevin Skelly
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Familiarize yourself with the Microsoft Office Ribbon and learn to enter and edit text and numbers, format cells, columns and rows, make calculations, create charts, and preview and print documents.

      This is Part 1 of the USING MICROSOFT EXCEL 2010 series.

    2. Basic Excel Tools

      Start Date: 
      Thu, April 4, 2013
      End Date: 
      Thu, April 4, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      Using Microsoft Excel 2010: Certificate Series
      Instructor: 
      Elisa Campbell
      Kevin Skelly
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Gain control with Find and Replace, Auto-Format and Auto-Correct, conquer tables and charts, manage databases and get your message across using charts and graphics.

       

      This is Part 2 of the USING MICROSOFT EXCEL 2010 series.

    3. More Excel Tools

      Start Date: 
      Thu, April 11, 2013
      End Date: 
      Thu, April 11, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      Using Microsoft Excel 2010: Certificate Series
      Instructor: 
      Elisa Campbell
      Kevin Skelly
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Explore the many tools Excel provides to present and analyze complicated data. Master conditional formatting, cell reference styles, and pivot tables.

       

      This is Part 3 of the USING MICROSOFT EXCEL 2010 series.

  • Using Microsoft Word 2010: Certificate Series

    Series Type: 
    Certificate Series

    Struggling with Word 2010 can be frustrating; knowing how to use Microsoft Word 2010 effectively can make work productive and successful.  People, who have been using Word for some time, may find switching to the new version challenging.  Learn how to edit text efficiently, format documents consistently, and create mailing lists, flyers or newsletters.

    Pre-requistes:  Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.

    Sessions may be taken as individual workshops. Those who attend all three sessions will be entitled to one free hour of follow-up consultation after the last workshop.  You determine the content!

      Workshops in this series:

    1. Introduction to Word 2010

      Start Date: 
      Thu, February 28, 2013
      End Date: 
      Thu, February 28, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      Using Microsoft Word 2010: Certificate Series
      Instructor: 
      Kevin Skelly
      Stephen (Steve) Orszulak
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      This workshop familiarizes participants with theMicrosoft Office Ribbon which has replaced the earlier Word menus.  We also learn to enter and edit text, format paragraphs and pages, set tab stops, make numbered or bulleted lists, number pages; customize document templates for consistency within your department; preview and print.  

       

      This is Part 1 of the USING MICROSOFT WORD 2010 series.

    2. Basic Word Tools

      Start Date: 
      Thu, March 7, 2013
      End Date: 
      Thu, March 7, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      Using Microsoft Word 2010: Certificate Series
      Instructor: 
      Kevin Skelly
      Stephen (Steve) Orszulak
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Work wonders with “Auto-Format” and “Auto-Correct”.  Conquer tables and charts.  Learn how to format with two or more columns.  Create a newsletter and break the document into sections.

       

      This is Part 2 of the USING MICROSOFT WORD 2010 series.

    3. More Word Tools

      Start Date: 
      Thu, March 14, 2013
      End Date: 
      Thu, March 14, 2013
      Time: 
      1pm - 4pm
      Location: 
      Lederle Grad Research Center (LGRC)
      Room: 
      A210
      Available To: 
      UMass faculty and staff
      Related Series: 
      Using Microsoft Word 2010: Certificate Series
      Instructor: 
      Amy Mathieu
      Kevin Skelly
      Stephen (Steve) Orszulak
      Prerequisites: 
      Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document.
      Category: 
      Workplace Skills
      Description:

      Put specialized words in the Spelling Dictionary; manage citations or footnotes; create a Table of Contents; track who makes what changes in a document several people are working on.  Plus, send a customized mailing (either on paper or by email) to a large group of people.

       

      This is Part 3 of the USING MICROSOFT WORD 2010 series.