Workplace Learning & Development

Promoting Employee and Organizational Growth and Development
(413) 545-1787

October 2018

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Manage My Time

Manage My Time

Workshop Date: 
Monday 10/1/18
Time: 
2:00pm - 3:00pm
Location: 
Campus Center
Room: 
804-08

CANCELED due to low enrollment.

Time management is essential in such an interdisciplinary world. Come gain skills to help you get and stay on time.

 
 
BuyWays Walk-In Session

BuyWays Walk-In Session

Workshop Date: 
Tuesday 10/2/18
Time: 
10:00am - 12:00pm
Location: 
Whitmore Building
Room: 
115B

No sign-up or appointment is necessary for the BuyWays Walk-In Session.

This open session is for anyone who would like to learn more about BuyWays or the purchasing process. A Procurement trainer will be available during the time indicated above. No appointment is necessary. Feel free to walk in without signing up. You may contact the instructor directly with questions.

 
 
Disbursements and Receipts

Disbursements and Receipts

Workshop Date: 
Tuesday 10/2/18
Time: 
9am - Noon
Location: 
Campus Center
Room: 
Hadley room, 10th Floor

Disbursements & Receipts is session 2 of the Financial Transactions series and may be taken separately.  It covers processing, accounts-payable, business-expense reimbursement, property and inventory purchases, cash handling and deposits, and internal control considerations

The Financial Transactions series provides core training on policies and procedures related to effectively completing campus financial transactions. (Participants who attend both sessions of this series in fall 2018 will receive a certificate of completion.)

 
 
Retirement Unplugged

Retirement Unplugged

Workshop Date: 
Tuesday 10/2/18
Time: 
Noon - 1:00pm
Location: 
Campus Center
Room: 
904-08

Understanding retirement plan options and investments can be confusing and overwhelming.  This workshop will be an open forum format of Q&A.  Please come with any questions concerning retirement plan options, pension, social security windfall, retirement strategies, investments, asset allocation, investment products and the like. 

The goal is to get answers and direction in a safe environment where nothing is being sold.

 
 
Supervisory Leadership Development Program (SLDP)

Supervisory Leadership Development Program (SLDP)

Series Start Date: 
Wednesday 10/3/18
Time: 
9:00am - 12:00pm
Location: 
Campus Center
Description: 

This certificate program offers in-depth learning for supervisors and managers who seek to establish or enhance the broad range of knowledge, skills, and abilities required for effective supervision. The program covers topics such as performance management, dealing with employee conflicts, organizing and delegating work, and implementing campus policies. Organized around four competencies of managing self, others, the work, and the system, the course offers both new and seasoned supervisors an opportunity to learn collaboratively with supervisors from across campus. 

 
 
Take Meeting Minutes Efficiently
 
 
Travel and Expense Walk-In Session

Travel and Expense Walk-In Session

Workshop Date: 
Thursday 10/4/18
Time: 
10am - Noon
Location: 
Whitmore Building
Room: 
115B

No sign-up or appointment is necessary for the Peoplesoft 9.2 Travel and Expense Walk-In Sessions.

This open session is for anyone who would like to learn more about the Travel and Expense Module or the travel and expense processes.  

A Controller’s Office trainer will be available during the time indicated above.

Feel free to walk in without signing up. You may contact the instructors directly with questions.

 
 
 
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BuyWays Requisitioning - Oct

BuyWays Requisitioning - Oct

Workshop Date: 
Tuesday 10/9/18
Time: 
9:00am - 1:00pm
Location: 
Whitmore Building
Room: 
115B

This is hands-on training session, for UMass PO Data Entry Operators and Liaisons, covers the BuyWays Requisitioning which will include; shopping and creating requisitions, inquiring on purchasing and payables transactions.

 
 
Outlook is My Friend

Outlook is My Friend

Workshop Date: 
Tuesday 10/9/18
Time: 
10:00am - 11:00am
Location: 
Fine Arts Center (FAC)
Room: 
444

Does your department use outlook? Are you looking to become more proficient with this platform? Come to this presentation for an in-depth discussion on the best ways to utilize this platform.

 
 
 
 
Employee Travel/ Business Reimbursement - T102

Employee Travel/ Business Reimbursement - T102

Workshop Date: 
Friday 10/12/18
Time: 
9:30am - 11:30am
Location: 
Lederle Graduate Research Center (LGRC Lowrise)
Room: 
A210

This is part two of the Employee Travel/ Business Reimbursement training - T102. 

In this workshop you will learn:

How to process reimbursements through the Travel and Expense module
How to register yourself and others in the Terradotta Travel registry
How to understand the difference between Travel reimbursements and Business Expense reimbursements.

 
 
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Asking for Feedback

Asking for Feedback

Workshop Date: 
Monday 10/15/18
Time: 
10:00am - 11:00am
Location: 
Campus Center
Room: 
905-09

Do you feel as though you’re getting very little feedback until your performance review? Do you feel surprised or taken off guard when you receive the review? Receiving consistent and useful feedback is vitally important to continue doing your best work. Learn how to solicit the most useful feedback possible with this practical 1 hour session implementing key techniques and strategies.

 
 
Serving the Challenging Customer

Serving the Challenging Customer

Workshop Date: 
Tuesday 10/16/18
Time: 
10:00am - 11:00am
Location: 
Campus Center
Room: 
905-09

CANCELED due to low enrollment.

We’ve all heard the old adage “the customer is always right” but this isn’t always easy to implement in practice and can often seem ingenuine or impractical.

This one hour session will briefly cover how we can move to next level customer service by changing how we approach our interactions with even the most difficult of customers.

 
 
Journal Workflow Training - Oct
 
 
 
Travel and Expense Walk-In Session

Travel and Expense Walk-In Session

Workshop Date: 
Friday 10/19/18
Time: 
10am - noon
Location: 
Whitmore Building
Room: 
115B

No sign-up or appointment is necessary for the Peoplesoft 9.2 Travel and Expense Walk-In Sessions.

This open session is for anyone who would like to learn more about the Travel and Expense Module or the travel and expense processes.  

A Controller’s Office trainer will be available during the time indicated above.

Feel free to walk in without signing up. You may contact the instructors directly with questions.

 
 
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Giving & Receiving Feedback

Giving & Receiving Feedback

Workshop Date: 
Monday 10/22/18
Time: 
10:00am - 12:00pm
Location: 
Campus Center
Room: 
162-75

Feedback is critical to improving performance of both yourself and others. Yet it continues to be a persistently difficult skill to master. In this session learn specific models, tips and tricks for both giving and receiving feedback in the workplace.

 
 
Keep My Inbox Organized
 
 
Using Microsoft Excel 2016

Using Microsoft Excel 2016

Series Start Date: 
Monday 10/22/18
Time: 
1:30pm - 4:30pm
Location: 
Lederle Graduate Research Center (LGRC Lowrise)
Description: 

Pre-requisites:  Ability to use a Windows computer (including the mouse and keyboard), to create a new document, open an existing document, and save a document. 

Microsoft Excel 2016 is about more than crunching numbers!  Learn what it can do and how best to use it.  Participants who attend all three consecutive sessions of this series will receive a certificate of completion and will be entitled to one hour of free follow-up consultation after the last session.  You determine the content! 

 
 
Write Professional, Efficient Emails
 
 
Customer De-Escalation Strategies

Customer De-Escalation Strategies

Workshop Date: 
Tuesday 10/23/18
Time: 
10:00am - 12:00pm
Location: 
Campus Center
Room: 
162-75

Working with customers when they are upset or angry is not easy. The interaction can become escalated and even more challenging to handle.  There are helpful strategies that you can add to your customer service toolkit to de-escalate those challenging interactions. This workshop is especially helpful for those who work directly providing / supporting services to others – i.e., services to students, staff, faculty, the public, patrons, vendors, etc.  

Participants will learn:

 
 
Manage Interruptions

Manage Interruptions

Workshop Date: 
Tuesday 10/23/18
Time: 
10:00am - 11:00am
Location: 
Campus Center
Room: 
174-76

We’ve all had those days. First your inbox is full. Then your told about a meeting your forgot about. After the meeting a colleague insists on talking about everything but your most pressing work you have for the day. You soon get a spur of text messages. Before you know it, the day is over and you’ve accomplished very little. In this session, learn how to set boundaries, create structural barriers and manage your time in order to work through the many interruptions the day has to offer.

 
 
 
Make Your Workplace Fun

Make Your Workplace Fun

Workshop Date: 
Thursday 10/25/18
Time: 
10:00am - 12:00pm
Location: 
Campus Center
Room: 
168C

Is your workplace impossibly slow and stale? Do you or your employees find it hard to stay engaged/motivated without more fun in the workplace environment? This session will focus on how to structurally change your workplace flow for yourself, your coworkers, and employees to make the workplace more fun!

 
 
Navigating Rough Waters

Navigating Rough Waters

Workshop Date: 
Thursday 10/25/18
Time: 
10:00am - 12:30pm
Location: 
Campus Center
Room: 
804-08

Whether the quiet storm you're navigating is inside your office, or follows you home at night, come join us to learn some simple body-based tools for reconnecting with your inner strengths.  And, use them as a foundation for riding whatever storms that frequent your days.  We can't just think our way to a more peaceful place.  Our body is both our anchor and our tiller.

You will learn:

 
 
 
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BuyWays Walk-In Session

BuyWays Walk-In Session

Workshop Date: 
Tuesday 10/30/18
Time: 
10:00am - 12:00pm
Location: 
Whitmore Building
Room: 
115B

No sign-up or appointment is necessary for the BuyWays Walk-In Session.

This open session is for anyone who would like to learn more about BuyWays or the purchasing process. A Procurement trainer will be available during the time indicated above. No appointment is necessary. Feel free to walk in without signing up. You may contact the instructor directly with questions.