Basic Customer Service Skills

Start Date: 
Tue, February 19, 2013
End Date: 
Tue, February 19, 2013
Time: 
9am - Noon
Location: 
Campus Center
Room: 
168C
Available To: 
UMass faculty, staff and the public
Related Series: 
Customer Service Certificate Series
Instructor: 
Gerald Fonville
Category: 
Workplace Skills
Description:

Learn how to provide excellent customer service, use self-evaluation to gauge your service effectiveness, implement successful in-person and phone customer interaction, and apply customer service practices to your workplace. 

 

This is Part 1 of the CUSTOMER SERVICE series.