You are here : Home > Employee Dev. > Workplace Skill Dev. > Individual Workshops > Dealing With Challenging Customer Situations
 
 
  Dealing With Challenging Customer Service  
     
 

We will sometimes find ourselves in the middle of challenging or complicated customer service situations.  These types of situations can test us and our best problem-solving skills. In this workshop, we will review and practice effective methods for dealing with challenging customer service situations.

 
     
  THIS WORKSHOP IS A PART OF THE CUSTOMER SERVICE CERTIFICATE SERIES. CLICK LINK TO VIEW DESCRIPTION OF THE SERIES.  
     
COURSE DATES : NOT OFFERED THIS SEMESTER CAN BE CUSTOMIZED FOR YOUR DEPARTMENT AT ANY TIME
COURSE TIMES :  
Course Objectives :
Participants will learn :
Problem-solving for effective customer service
Specific skills for dealing with difficult customers
To anticipate and defuse difficult situations
To spot warning signs and prevent violence in the workplace, and when to ask for help
How to assess customer service hot spots in your own workplace
PRE-REQUISITES : None INSTRUCTOR : Richard Ford
>View instructor bio
WHO SHOULD ATTEND : Open To All LOCATION : Campus Center
REGISTER NOW! ENROLLMENT LIMIT : 25
Please call 413-545-1787
 
 
© 2006 University of Massachusetts Amherst. Site Policies.
This site is maintained by Workplace Learning & Development