As employees of the flagship UMass campus, a world class teaching and research University, each of us plays an integral role in the success and reputation of the institution. Every interaction with our customers – students, parents, faculty, staff, and visitors – either supports or undermines the mission and goals of the institution. This series provides direct learning opportunities to understand and practice skills and create processes that support excellence in customer service in this diverse and changing world. Participants must complete all three workshops listed below to receive a certificate. In order to sign up for the series you must register for each workshop separately.