WL&D workshops and certificate series are open to all university employees, workshops are on, on a space available basis, open to the public, unless designated as “only open to University Employees”.

There are several ways to register.  To register online, please complete the registration form. You can also fill out the registration form on the back of the WL&D brochure and mail it in by the stated deadline, or call voice mail registration at 545-5428.  Mail forms to: Workplace Learning and Development, 303 Goodell, University of Massachusetts Amherst, Amherst, Ma  01003.    Please call WL&D at  545-1787 with questions.

All workshops are free, unless otherwise noted, for University employees, and partner organizations.  For non-university employees, the workshop fee is $50.00 a session. Certificate series, for example, would cost $150 for the three session series. Employees from the four colleges in the area should contact their Human Resource office concerning payments.  Checks should be sent with registration form, and be made payable to: Workplace Learning & Development.   Mail Forms to: Workplace Learning and Development, 303 Goodell, University of Massachusetts at Amherst, Amherst, MA  01003.

Please call 545-1787 as soon as you know you will not able to attend a workshop, as our workshops occasionally have waitlists. If you have paid for a workshop, and do not cancel 48 hours prior to the workshop, you will not be entitled to a refund.

Our workshops are limited to 25 people (unless otherwise noted) to ensure that learning opportunities are interactive. If you are placed on a waitlist, and someone cancels his or her registration, the next person on the waitlist is called and offered the spot.

Yes, accommodations are available or can be arranged.  Please fill out the accommodation section on the brochure registration form or call the WL&D office at 545-1787.

University employees are expected to park in their normal parking location.  If there is a particular hardship, please call WL&D at 545-1787.  Non-university personal will receive a parking pass for the Campus Center Parking Garage, distributed at the end of the workshop, for an additional fee of $4.00 per pass.

Yes, the majority of the workshops are offered as individual learning opportunities unless otherwise designated.

Yes, WL&D can customize any of the workshops listed for departments, and we offer many additional topics not listed.  Please go to Customized Workshops for more information.

Please see the calendar section of the brochure or the website for locations of particular workshops, the location of the workshop is also provided on the confirmation letter, that participants receive after they register.  Generally, our workshops are held in the Campus Center. Questions, call 545-1787.

We offer most of our workshops and certificate series at least once a year, though WL&D does rotate some titles, create new ones, and retire others.  Contact WL&D to request workshops for the future at 545-1787, or email: wld@admin.umass.edu.

WL&D does not offer academic credit for workshops. Learning transcripts are available to recognize participation in workshops, and if there is more specific documentation needed, WL&D can provide additional information.  Call 545-1787 with questions, or speak to the facilitator of the workshop.

The SLDP series, workshops and services in SLDP are only available for University employees who are currently in a supervisory or management position.

Register for the SLDP series by clicking on the registration button on this web site or by filling out a registration form from our brochure and mailing it to: Workplace Learning & Development, 303 Goodell, University of Massachusetts at Amherst, Amherst, MA  01003,  at least two weeks before the start date for SLDP.  You can also register by calling voice mail registration at 545-5428.  Please call WL&D at 545-1787 with questions.

Yes, accommodations are available or can be arranged.  Please fill out the accommodation section on the brochure registration form or call the office.  Questions, call WL&D at 545-1787.

Please call 545-1787 as soon as you know you will not able to attend the series. If you can not attend, someone else will be able to.

WL&D provides a wide range of services to enhance the performance and effectiveness of individulas, work groups and organizations. Examples of services we provide to University departments include: stratigec ploanning, needs assessment, respectful workplace design, work style management, work team design, effective meeting stategies, role clarification, supervisory coaching and development, communication improvement and conflict resolution / mediation services.

The consultants in Workplace Learning and Development have a combined total of over 100 years of training and organizational services in higher education and over 40 years at UMass. We provide an unmatched understanding of the challenges and struggles of working in a large public Research University. our familiarity with the Universities internal systems, structures, resources, policies and procedures makes us uniquely qualified to work successfully with our various client organizations. As members of the UMass community we bring a shared commitment to the success and achievements of the institution.  On occasion, WL&D will engage external consultants, who also have a background in higher education, to provide services for our clients.

Organizational assessment and initial supervisory consults are provided to University departments free of charge. Other services such as customized workshops, mediation, and retreat facilitation do carry charges which are significantly discounted for University departments. When meetings, trainings, or retreats require travel outside of the Amherst area, departments will be asked to pay the travel expenses of the WL&D staff.

Members of our staff work collaboratively with the departments we serve. Because our services are customized, the input of your department is vital to all planning and interventions.  Typically, when providing customized workshops, the customized curriculum is provided in advance to the department representative(s) for approval.

OD Consulting services can be requested by any University employee. While most requests are initiated by a department manager or supervisor, we will respond to all requests we receive. If a person requesting services is not the supervisor, we will work with the staff member to strategize an effective way to help the employee bring WL&D resources to the department or to help the employee access other campus resources for assistance.

The cost of customized workshops varies depending on the topic, the level of curriculum customization requested, and the size of your organization. Generally speaking we do not charge for planning or curriculum development time if the topic is something we offer regularly. Service charges generally do apply for facilitation time and are based on the number of facilitators.

If you are planning for a specific date or need a highly specialized topic it is helpful to contact us four to six weeks in advance to insure that a consultant is available and sufficient planning time is allowed. However, topics offered regularly, such as those in our catalogue, may be delivered on shorter notice depending on scheduling availability.

This is the ideal time for a supervisory consultation. A member of our staff will meet with you and ask a series of questions to assist you in determining what type of intervention might be most appropriate to your circumstances.

Strategic Planning is a process of identifying desired long term organizational goals and developing plans to reach those identified goals.

The current pace of transformation of organizations has significantly changed the strategic planning process. While most organizations use five and ten year planning models in the past, today most organizations creat and operate on two or three year plans. This allows the greater flexibility to quickly adapt to a rapidly changing environment.

People ask us to assist meeting facilitations for a variety of reasons: the person responsible for running the meeting may want to be able to participate fully in the meeting and not worry about keeping the agenda on time; or the person expected to run the meeting has had some difficulties facilitating previous meetings. Our consultants can provide tools, processes and best practices for a meeting to help you to be more effective in achieving your meeting goals and our consultants can often serve as a neutral facilitating party for a group dealing with stressful issues or conflict .