Umass WFTP  
WFTP Home Abstract of WFTP Families
For Our WFTP Families:

Resource Guide

sillouette of single parents Counseling/Mental Health Services
Provides a full continuum of human services to people in the Pioneer Valley.   ServiceNet's programs include:   acute mental health services, outpatient clinical and counseling services, adolescent support programs, an employee assistance program, early intervention services for young children, mental health and mental retardation/head-injured residential rehabilitation programs, and shelter and housing services.
129 King Street
Northampton, MA 01060
Phone:   (413) 585-1300
Emergency Services:   (413) 586-5555
Family Counseling Center (MSPCC)
Provides family, individual and couples counseling, parent education and groups along with site supervision.
329 Conway Street
Greenfield, MA 01301
(413) 773-3608
230 Maple Street
Holyoke, MA 01040
(413) 532-9446
235 Chestnut Street
Springfield, MA 01103
(413) 734-4978
78 Main Street
Court House Plaza
Chicopee, MA 01020
(413) 598-9680
Child Guidance Clinic
Provides counseling for children.   Pioneer Valley, located in the basement of the Clinic, provides counseling for adults.
110 Maple Street
Springfield, MA 01105
Child Guidance Clinic:   (413) 732-7419
Pioneer Valley:   (413) 734-3151

Abstract graphic of mother giving her child a bath   Parenting Support and Counseling Services
Parents Helping Parents
Hotline for overwhelmed parents and parents in crisis and offers counseling and support groups for parents throughout Massachusetts.
Hotline:   (800) 231-4377
Good Start Early Intervention (MSPCC)
Provides support to children under three with developmental delays.
650 State Street
Springfield, MA 01109
(413) 734-4978
United Way First Call for Help
24-hour hotline available in both Spanish and English.   Provides parents with information and counseling.
Hotline:   (800) 231-4377
Child and Family Services of Pioneer Valley, Inc.
Parent Education & Support Group
Ten-week group for parents of children under age 12 to assist them in becoming more effective parents.   Topics addressed include child development, limit setting, discipline and communication.
Wednesday, 6:00 - 7:30 p.m.
425 Union Street, Level D
West Springfield, MA
Cost:   Sliding Fee & Insurance Accepted
Contact:   Donna Heep, LSW, (413) 737-4718
FREE Playgroups for Families with Infants & Toddlers
Playgroups are for families with children 3.5 years or younger.   Parents join in the activities which are designed to enhance child development in a supportive, social surrounding.
Friday, 9:30 - 11:30 a.m.
160 High Street
Springfield, MA
Contact:   Valley Infant Development Service, (413) 739-3954
Child and Family Services
Child and Family Services offers individual and family counseling.   Accepts most insurance plans, Medicare, Medicaid & MassHealth.   The United Way provides funding for an income based sliding fee scale for income-based services.
CFS Locations & Services
Counseling/Mental Health Clinic
367 Pine Street
Springfield, MA 01105
(413) 737-1426
Counseling/Mental Health Clinic
425 Union Street, Level D
West Springfield, MA 01089
(413) 737-4718
Valley Infant Development Services
130 Maple Street, Suite 140
Springfield, MA
(413) 739-3954
Counseling/Mental Health Clinic
278 Main Street, Suite 411
Greenfield, MA 01301
(413) 774-6252
Counseling/Mental Health Clinic
39 Union Street
Easthampton, MA 01027
(413) 529-1764
Counseling/Mental Health Clinic
390 Main Street, Suite 939
Worcester, MA 01608
(508) 753-1260
Counseling/Mental Health Clinic
479 Main Street
Athol, MA 01331
(978) 249-0499

Healthy Families   (for young, first-time parents -- 20 & under)
Provides a free home visiting program for first time young parents (20 & under).   "A Home Visitor is someone you can trust who will get to know you and your baby and will help you build your parenting skills, answer questions you may not feel comfortable asking others, and work with you and your family to strengthen relationships.   With a Healthy Families Home Visitor by your side, you can find the support and information that will help you become the parent you want to be."

Healthy families can also help their clients find the right services and programs for young parents in their community, like day care, health insurance, job placement agencies, continuing education, and more.

To find out more about Healthy Families, call your local Healthy Families Program Coordinator (as listed below) or call toll-free in Massachusetts, 1-888-775-4KIDS.   All calls are free and confidential.

Healthy Families Hampshire County at Children's Aid and Family Service
Contact:   Jaime Mailloux, (413) 584-5690
Towns served:   Amherst, Belchertown, Chesterfield, Cummington, Easthampton, Goshen, Granby, Hadley, Hatfield, Middlefield, Northampton, Pelham, Plainfield, South Hadley, Southampton, Ware, Westhampton, Williamsburg, Worthington
Healthy Families Franklin County at Franklin Community Action Corporation
Contact:   Main Office, (413) 774-2318>
Towns served:   Ashfield, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leverett, Leyden, Monroe, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shutesbury, Sunderland, Warwick, Wendell, Whately
Healthy Families Holyoke at MSPCC
Contact:   Angie Morrell, (413) 532-9446
Towns served:   Chester, Chicopee, Holyoke, Huntington, Ludlow, Westfield

Berkshire County Resources for Child Care
152 North Street, Suite 230
Pittsfield, MA 01201
(413) 443-7830
Franklin Athol Child Care Services (Community Action Program)
377 Main Street
Greenfield, MA 01301
(413) 774-2318
Hampden County Preschool Enrichment Team
Provides resources and referrals for child care.
Stearns Building
293 Bridge Street, Suite 322
Springfield, MA 01103-1435
(413) 736-3900
Child SSI/Public Benefits Information Line (Dept. of Public Health)
Child SSI/Public assists children with special care needs.   They provide information and technical assistance for disabled/blind children, including Medicaid and managed care issues.   SSI also provides information and referral for DPH case management services.
Monday - Friday, 9:00 a.m. - 5:00 p.m.
(800) 882-1435
Child Support Enforcement (MA Dept. of Revenue)
Information for parents who have child support cases pending with the Department of Revenue.   The website has information on the process in the court system, payments, frequently asked questions, and more.   Forms are also available, including an application to apply for services.
(800) 332-2733

Sillouette of a house with trees TRANSITIONAL LIVING/HOUSING
Lutheran Community Services of Southern New England
Directs three programs for single teenage and older mothers and their children.   All offer transitional living in a supportive environment for low income and often homeless mothers who, with the help of staff, gain the skills necessary to manage life successfully when they leave.
The Florence House
12 George Street
Worcester, MA 01609
(508) 799-2499 or
The Ruth House
553 North Main Street
Brockton, MA 02401
(508) 580-5773 or
Cambridge Street
414 Cambridge Street
Worcester, MA 01610
(508) 798-5248 or

Transitional Assistance

Offers financial aid, food stamps, and Medicaid to women with dependent children (AFDC).   Money is available on an emergency basis for housing with limitations.   Walk-in applications are available 8:45 a.m. to 5:00 p.m.
1 Arch Plaza, #2A
Greenfield, MA 01301
(413) 772-3400
100 Front Street
Holyoke, MA 01040
(413) 552-5400
North Springfield
95 Liberty Street
Springfield, MA 01003
(413) 858-1000
15 Straw Avenue
Florence, MA 01062
(413) 587-4500
South Springfield
310 State Street
Springfield, MA 01005
(413) 858-1300

Graphic of an transitional house BATTERED WOMEN - HOUSING
Alternative House
Works to ensure the safety of every woman, to inform women of their rights and options, to assist women in obtaining 209A restraining orders and to provide support, information and referrals as needed.
P.O. Box 2100
Lowell, MA 01851
(978) 458-0274
Safelink MA Statewide Domestic Violence Hotline
24-hour domestic violence hotline that provides immediate crisis intervention, safety planning, support for victims, information, referrals, access to emergency shelters, and support for family, friends, and professionals who are concerned about a survivor of domestic violence.
c/o Casa Myrna Vasquez, Inc.
PO Box 180019
Boston, MA 02118
Hotline:   (877) 785-2020
TTY:   (877) 521-2601
Hampshire County
Everywoman's Center
513 E. Pleasant Street
Nelson House
Amherst, MA 01003
Hotline:   (888) 337-0800
Franklin County
10 Park Street
Greenfield, MA 01301
Hotline:   (888) 249-0806
Hampden County
New Beginnings/YWCA
PO Box 1835
Westfield, MA 01086
Hotline:   (800) 796-8711
TTY:   (800) 479-6249
Womanshelter Companeras
PO Box 1099
Holyoke, MA 01410
Hotline:   (887) 536-1628

Graphic of a gavel   LEGAL RESOURCES
Western Massachusetts Pro Bono Referral System
In Springfield, serving the counties of Berkshire, Franklin, Hampden, and Hampshire.
(413) 781-7815
Free Resources Offered by the Massachusetts Bar Association:
Web Site
The MBA's web site offers answers to basic legal questions.
The first Wednesday of every month you can get free legal help, by telephone, from 5:30 p.m. to 7:30 p.m.   Lawyer volunteers staff phones to answer your questions.
(617) 338-0610
Program specializing in court-based advocacy for victims of domestic violence seeking protective orders.   These advocates assist victims in completing paperwork for 209A protective orders and developing personalized safety plans.
c/o Arch
1 Clough Street
Springfield, MA 01104
(413) 732-3121
Attorney General's Victim Compensation Program
Can help pay for medical and dental expenses, counseling expenses, loss of income due to disability or death, and funeral or burial expenses up to $4000.   VCP is designed to assist victims of crime recovery from the consequences of violence.   The crime must have been committed in Massachusetts and reported to the police within five days unless good cause for delay.   Victims and family members can submit claims within three years of the crime.   Call for application form.
1 Ashburton Plaza
Boston, MA 02108
(617) 727-2200
Western Massachusetts Legal Services Inc.
Provides legal assistance to low income clients, working especially with child support cases.
20 Hampton Avenue, Suite 100
Northampton, MA 01060
(800) 639-1309 (Hampshire County)
(413) 774-3747 (Franklin County)

Graphic of a gavel   DISABILITY RESOURCES
River Valley Counseling Center
Provides comprehensive counseling services to participants who are deaf or hearing impaired.
147 Grape Street
Chicopee, MA 01040
(413) 594-2141
120 Maple Street, #301
Springfield, MA 01003
(413) 737-2437
Massachusetts Network of Information Providers (MNIP)
Provides referrals for a variety of resources ranging from counseling to summer camps.
Hotline: (800) 642-0249
TTY:   (800) 764-0200
Disability Law Center
Provides free legal advice for disabled individuals.
32 Industrial Drive East
Northampton, MA 01060
Tel:   (800) 872-9992
TTY:   (800) 381-0577
Work and Family Transitions Project
Department of Psychology, Tobin Hall
University of Massachusetts, 135 Hicks Way
Amherst, MA 01003-9271
PH: (413) 577-0438; Toll Free: (888) 531-BABY
Fax: (413) 545-0996
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