Workshop: Managing Crucial Conversations
We have all had workplace conversations about important issues with others that we wished had happened differently. Sometimes we avoid conversations for fear of making things worse. In this two-part workshop we will examine how to manage crucial conversations in the workplace. Participants must attend both sessions, but need only register once.
Part one of this session, "Crucial Conversations Basics," explores a model for focusing on having a successful conversation and practices self-management skills.
Part two of the session, "Practice Crucial Conversations," examines ways to manage potential conflict and practice the crucial conversation model.