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Financial Aid Basics
Types of Aid
Applying for Aid
Receiving Aid
Frequently Asked Questions about Financial Aid
Summer Financial Aid
Forms and Publications
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Helpful Links and Resources
Contact information and staff listing

Questions? We're here to help.

Undergraduate Aid
(413) 545-0801
Graduate Aid
(413) 545-0801

Contact Us

If you still have questions that are not addressed on the website, please contact Financial Aid Services. Our staff is here to assist you.

Office Hours & Contact Information

You may reach customer representatives at Financial Aid Services
Monday, Tuesday, Thursday and Friday, 8:30 a.m. to 5:00 p.m., Wednesday, 10 a.m. to 5 p.m.

Undergraduate Financial Aid: 413-545-0801

Graduate Financial Aid: 413-545-0801


Personal Visits

Financial Aid representatives are available Monday, Tuesday, Thursday and Friday, 8:30 a.m. to 5:00 p.m. and Wednesday 10:00 a.m. to 5:00 p.m. at the Information Counter in 243 Whitmore Administration Building. If a representative determines that your situation warrants additional attention, they will arrange a private meeting with a counselor on call.


We are located on the second floor of the Whitmore Administration Building, on the southern end of the UMass Amherst campus. We are near the Fine Arts Center and the Robsham Visitors Center.

Our Mailing Address

Financial Aid Services
243 Whitmore Administration Building
University of Massachusetts
181 Presidents Drive
Amherst, MA 01003-9313

Our Fax

Fax: 413-545-1700