Medical Care

In a life-threatening emergency, call 911 for ambulance transportation to a hospital.

UHS is not a hospital, and does not have an emergency department.

Appointments and Walk-in Care

Advance appointments are best for routine care and minor problems. Call (413) 577-5101. If you have a UHS primary care provider, great! If not, we'll match you with one that meets your needs and preferences.

Same-day appointments get you seen quickly, at a time that's best for you. Call (413) 577-5101. These appointments fill up fast  – call early in the morning. Hours are posted on the home page.

Walk-in care is for problems that can't wait. Just walk in during health center hours, or use our text service and wait where you're most comfortable. Text “clinic” to (413) 944-8562. You’ll receive a response text with your number and a reminder text when it's almost your turn to be seen.

Questions? Need help? Call the Triage Advice Nurse, (413) 577-5229 during health center hours.

Hearing or speech impairments? Access the UHS TTY system; call (413) 545-5905.

Other UHS department hours