Frequently Asked Questions About Your Bill
Questions about your UHS bill? These FAQs can help. For more information, call the Patient Accounts office, (413) 577-5256.
- I provided my insurance information when I waived the SHIP. Why did I get a bill?
- I’m a student athlete and gave my insurance information to the Athletic Department. Why did I get a bill?
- I verified my full-time student status with my parents' insurance plan so I could be covered. Why did I get a bill?
- I paid the Student Health Fee. Why did I get a bill?
- What insurance companies does UHS contract with?
I provided my insurance information when I waived the SHIP. Why did I get a bill?
The information you submitted allowed the Bursar’s Office to remove SHIP charges from your tuition bill. It didn't authorize UHS to bill your insurance carrier for services.
UHS needs this information so we can submit charges to your insurance company.
I’m a student athlete and gave my insurance information to the Athletic Department. Why did I get a bill?
Information provided to other campus departments doesm't authorize UHS to bill your insurance company; you must give us the information, too.
I verified my full-time student status with my parents' insurance plan so I could be covered. Why did I get a bill?
Insurance companies usually update student status on a semester basis. Sometimes charges are submitted to insurance before the company has updated your status. When this happens, we resubmit the bills; call us to discuss your situation.
I paid the Student Health Fee. Why did I get a bill?
UHS charges are billed to your primary insurance first – whether you have the SHIP or another major medical plan. Your coverage depends on your plan.
The Student Health Fee is NOT insurance. However, it works with your primary insurance plan to provide access to UHS, absorb many costs not covered by primary insurance and support UHS programs and services.
If you have questions about costs for a particular service, call Patient Services, (413) 577-5192.
