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Questions? We're here to help.

Call (413) 577-5000

GLBTQ Health

UHS recognizes the complexity of sexuality, gender and identity, and is here to support you and your choices.

UHS staff are among the many members of the campus community who’ve participated in the Stonewall Center's LGBT ally training program and pledged support.

Look for LGBT ally placards throughout UHS’ facilities or check the center's list of allies here.

Confidentiality

By law, all UHS visits and medical records are confidential. No information can be released, either verbally or in writing, unless you sign a consent form.

Read more about patient rights. responsibilities and privacy here.

Sexuality and relationships

Mental and emotional health

UHS’ Center for Counseling and Psychological Health (CCPH) is a safe, supportive environment in which to explore issues including adjustment to college life, stress, depression or anxiety, family or relationship concerns and more. The CCPH's main office is located at 127 Hills North; call (413) 545-2337.

Transgender health and wellness

For additional transgender-supportive resources on campus, click here.

Names and pronouns

UHS medical records must reflect your legal name. However, you can inform staff of your preferred name and pronouns; these preferences will be noted in your records and UHS will seek to honor your request.

Gender-neutral restrooms and changing areas

Facilities in many areas of the main UHS building are gender-neutral. In other areas, staff can direct you to the closest neutral restroom or changing area.

Hormone replacement therapy

Your health insurance plan may provide coverage for hormone therapy; consult your policy or contact your insurance carrier for details. UHS’ Patient Services department can answer general insurance questions; call (413) 577-5192, weekdays, 8 a.m. – 5 p.m.

UHS does not have an endocrinologist on staff; patients are referred to local providers who can prescribe, administer and monitor hormone therapy.

Sex reassignment/gender confirmation surgery

Your health insurance plan may provide coverage for reassignment surgery; consult your policy or contact your insurance carrier for details. UHS’ Patient Services department can answer general insurance questions; call (413) 577-5192, weekdays, 8 a.m. – 5 p.m.

Healthcare concerns

Your satisfaction is important to us. Let us know how we’re doing by completing a UHS feedback form. Forms and drop boxes are located throughout the main UHS building and at the CCPH.

If you believe a concern that you’ve brought to the attention of staff isn’t being addressed properly, contact the Executive Director’s office at (413) 577-5211 during business hours.


Coming Out

Coming out is a lifelong journey of deciding to be open and honest about sexual orientation or gender expression and identity. Figuring out who you are and how you identify can take time and may be difficult.

Several campus resources can help you explore your identity and offer support, including UHS' Center for Counseling and Psychological Health (CCPH) and the university's Stonewall Center.

Coming out to your healthcare provider isn't always easy. UHS strives to provide a safe, supportive, confidential environment in which to discuss personal issues and obtain the best possible care.