UHS recognizes the complexity of sexuality, gender and identity, and is here to support you and your choices.
UHS staff are among the many members of the campus community who’ve participated in the Stonewall Center's LGBT ally training program and pledged support.
Look for LGBT ally placards throughout UHS’ facilities or check the center's list of allies here.
By law, all UHS visits and medical records are confidential. No information can be released, either verbally or in writing, unless you sign a consent form.
Read more about patient rights. responsibilities and privacy here.
Sexuality and relationships
Mental and emotional health
UHS’ Center for Counseling and Psychological Health (CCPH) is a safe, supportive environment in which to explore issues including adjustment to college life, stress, depression or anxiety, family or relationship concerns and more. The CCPH's main office is located at 127 Hills North; call (413) 545-2337.
Transgender health and wellness
For additional transgender-supportive resources on campus, click here.
Names and pronouns
UHS medical records must reflect your legal name. However, you can inform staff of your preferred name and pronouns; these preferences will be noted in your records and UHS will seek to honor your request.
Gender-neutral restrooms and changing areas
Facilities in many areas of the main UHS building are gender-neutral. In other areas, staff can direct you to the closest neutral restroom or changing area.
Hormone replacement therapy
Your health insurance plan may provide coverage for hormone therapy; consult your policy or contact your insurance carrier for details. UHS’ Patient Services department can answer general insurance questions; call (413) 577-5192, weekdays, 8 a.m. – 5 p.m.
UHS does not have an endocrinologist on staff; patients are referred to local providers who can prescribe, administer and monitor hormone therapy.
Sex reassignment/gender confirmation surgery
Your health insurance plan may provide coverage for reassignment surgery; consult your policy or contact your insurance carrier for details. UHS’ Patient Services department can answer general insurance questions; call (413) 577-5192, weekdays, 8 a.m. – 5 p.m.
Your satisfaction is important to us. Let us know how we’re doing by completing a UHS feedback form. Forms and drop boxes are located throughout the main UHS building and at the CCPH.
If you believe a concern that you’ve brought to the attention of staff isn’t being addressed properly, contact the Executive Director’s office at (413) 577-5211 during business hours.