FAQs about the Faculty and Staff Assistance Program
- What kind of problems do people bring to the FSAP?
- What happens at the FSAP?
- Who will know I’m using the FSAP?
- Can I get work-release time?
- Can my supervisor make me go?
- Where is the FSAP?
All kinds! Think of things you, your family, friends and co-workers have experienced. It doesn’t need to be a crisis. In fact, it’s often easier to make changes if you don’t wait until you’re overwhelmed. The FSAP helps employees with personal problems affecting work performance; it does not advocate or intervene in labor/management issues.
An FSAP counselor listens, help sort out issues, feelings and goals, and works with you to solve problems. This may take as few as one or two visits, but there are no time limits. Each person receives the help they need. FSAP staff will follow up with you, to see if the problem has improved.
The FSAP maintains strict confidentiality; records are completely separate from medical or personnel files and no information is released without your written permission, except where subject to mandatory disclosure laws regarding child abuse, danger to self or others, or court order.
If it’s difficult to make an appointment during work hours, call (413) 545-0350 at any time and leave a confidential voice mail message with a phone number and time you can be reached.
Work-release time can be used for FSAP appointments with prior approval from your supervisor, or you can use vacation or sick time to maintain privacy. Work-release time may not be used for referral appointments with outside providers.
No. The FSAP is a free benefit for covered employees and is completely voluntary. Supervisors concerned about an employee’s performance are encouraged to recommend the FSAP; often, employees share information about this resource with their colleagues. Remember that FSAP services are confidential. No information will be disclosed to supervisors unless the client signs a written release.